Health Support Specialist

About the position

Blue Cross and Blue Shield of Vermont is looking for a Health Support Specialist to join our Integrated Health team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary, and full benefits package including medical and dental insurance, vision, 401K, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development. REMOTE WORK: Blue Cross has transitioned to a hybrid workplace where employees within driving distance of our Berlin, VT office work Wednesdays in the office with flexibility to work remotely the rest of the week. We're also open to fully remote candidates from Vermont who live further than 50 miles from our Berlin, VT office.

Responsibilities
? Perform the primary functions of outreach and enrollment for Integrated Health programs.
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? Triage cases to evaluate member needs following case management guidelines.
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? Engage in cold-call member outreach.
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? Screen members for medical and behavioral health needs.
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? Complete and enter health assessments clearly and concisely.
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? Work collaboratively with colleagues (internal and external), members, families, and providers throughout the case management process.
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? Demonstrate a high level of professional and service excellence in all interactions, internal and external, focusing on the development of strong, collaborative relationships.

Requirements
? Associate's degree or equivalent experience in a related health care field preferred.
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? 3-5 years' experience in a health care setting required, including experience in a similar member- or patient-facing outreach and coordination role.
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? Prior experience in a member-facing role in a health plan preferred.
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? Certification or licensure in a clinical field a plus.

Nice-to-haves

Benefits
? Health insurance (including vision)
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? Dental coverage (free to employees)
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? Wellness Program
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? 401(k) with employer match + automatic employer contribution
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? Life Insurance
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? Disability Insurance
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? Combined time off (CTO) - 20 days per year + 9 paid holidays
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? Tuition Reimbursement
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? Student Loan Repayment
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? Dependent Caregiver Benefits

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