Billing Customer Support Representative

About the position

As a Billing Customer Support Representative at GEICO in San Diego, CA, you will play a crucial role in assisting our current policyholders with their billing inquiries. This position requires you to handle incoming telephone calls and provide accurate information regarding billing details, payment processing, and endorsement changes. You will be part of a dynamic Auto Service team, where your primary responsibilities will include answering customer questions, processing payments, and making necessary adjustments to payment plans. This role is designed for individuals who are eager to learn and grow within a fast-paced call center environment, and you will have the opportunity to participate in an up-skilling program that includes GEICO Service Training and licensing over time. Your success in this position will depend on your ability to communicate effectively and empathetically with customers, ensuring that their needs are met and their concerns are addressed. You will be expected to demonstrate outstanding customer service skills, showcasing your expertise and fostering trust with our policyholders. The role requires solid computer skills and the ability to multitask efficiently, as you will be managing various customer interactions simultaneously. This is an entry-level position, making it an excellent opportunity for those looking to start their career in customer service within the insurance industry.

Responsibilities
? Receive and respond to telephone calls from current policyholders regarding billing inquiries.
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? Provide general billing information and assist customers with their questions.
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? Process endorsements and take payments from customers.
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? Make adjustments to payment plans as needed.
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? Participate in the GEICO Service Training and licensing program to enhance skills and knowledge.
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? Demonstrate outstanding customer service and foster trust with policyholders.

Requirements
? High school diploma or GED is required.
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? Experience in customer service, preferably in a call center environment.
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? Strong communication skills, with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center setting.
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? Willingness to learn new skills and adapt to changes quickly.
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? Solid computer skills and ability to multitask effectively.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period
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? Paid Vacation, Sick and Parental Leave
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? 401(k) Plan
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? Tuition Reimbursement
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? Paid Training and Licensures

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