Insurance Customer Service Representative

About the position

In this role as a Customer Service Representative at GEICO, you will be the first point of contact for our policyholders, providing them with the excellent customer service they expect and deserve. Your primary responsibilities will include answering billing questions, making policy changes, and offering recommendations to enhance their insurance experience. This position is based in our San Diego office, and it requires a commitment to commuting to the specified location. As a representative, you will be tasked with delivering personalized service that highlights the value of being insured by GEICO. The ideal candidate for this position is someone who thrives in a fast-paced, high-volume call center environment and is eager to learn and grow within the company. You will be expected to showcase your expertise in customer service, fostering trust and satisfaction among our customers. Effective communication is key, as you will need to listen empathetically to customer concerns and provide appropriate solutions. This role offers significant growth opportunities, with many associates experiencing a base salary increase of 10% within their first year, and top performers can see increases of up to 15%. At GEICO, we value our associates and provide a supportive work environment that encourages professional development. You will receive comprehensive training and the opportunity to obtain necessary licenses, ensuring you are well-equipped to assist our customers effectively. If you are looking for a career that offers both challenges and rewards, we invite you to join our team and contribute to our mission of providing outstanding service to our policyholders.

Responsibilities
? Answer billing questions from customers.
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? Make policy changes as requested by customers.
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? Provide recommendations to customers regarding their insurance needs.
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? Deliver personalized service to demonstrate the value of being insured by GEICO.
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? Communicate effectively with customers to understand their needs and concerns.
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? Work in a fast-paced, high-volume call center environment.
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? Adjust to changes quickly and be open to feedback for performance improvement.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes.
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? Solid computer and multi-tasking skills.
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? Minimum of high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period
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? Paid Vacation, Sick and Parental Leave
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? 401(k) Plan
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? Tuition Reimbursement
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? Paid Training and Licensures

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