Customer Experience Representative

About the position

As a Customer Service Representative at GEICO in San Diego, CA, you will play a crucial role in providing exceptional service to our policyholders. This position is designed for individuals who are passionate about helping others and solving problems. You will be the first point of contact for customers, addressing their inquiries related to billing, making policy changes, and offering recommendations that enhance their experience with GEICO. Your ability to deliver personalized service will demonstrate the value of being insured by GEICO, and you will be instrumental in fostering customer satisfaction and trust. In this fast-paced, high-volume call center environment, you will be expected to manage multiple tasks efficiently while maintaining a positive attitude. Your role will involve not only responding to customer queries but also actively listening to their needs and providing empathetic support. As you grow in this position, you will have opportunities for career advancement, with many associates experiencing a salary increase of 10% within their first year, and top performers seeing increases of up to 15%. This is an excellent opportunity for those looking to build a long-term career in customer service with a reputable company. GEICO values its associates and offers a comprehensive benefits package to support your financial future and well-being. Coverage for medical, dental, and vision insurance begins on your hire date, and you will also have access to paid vacation, sick leave, and parental leave. Additionally, the company provides a 401(k) plan and tuition reimbursement to encourage your professional development. Join our team and be part of a company that prioritizes growth, support, and a positive work environment.

Responsibilities
? Answer customer inquiries regarding billing questions and policy changes.
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? Provide recommendations to customers to enhance their insurance experience.
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? Deliver personalized service to demonstrate the value of being insured by GEICO.
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? Manage multiple tasks efficiently in a fast-paced call center environment.
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? Listen actively to customer needs and provide empathetic support.

Requirements
? Experience providing outstanding customer service and fostering trust.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to thrive in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance and development improvement.
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? Solid computer and multi-tasking skills.
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? Minimum of high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period
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? Paid Vacation, Sick and Parental Leave
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? 401(k) Plan
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? Tuition Reimbursement
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? Paid Training and Licensures

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