Assistant Branch Manager

About the position

The Assistant Branch Manager position at FNB is a pivotal role within the retail banking environment, primarily focused on meeting customer needs and assisting in the management of the branch and sales team. The incumbent will be responsible for developing and maintaining a personal referral network, executing branch leads in accordance with consumer bank standards, and ensuring the successful execution of all customer transaction requests. This role also emphasizes the effective conversion of transactions into qualified sales or referral leads, adhering to all FNB policies, procedures, strategies, and Core Values. In this position, the Assistant Branch Manager will promote the sales process through referral management, leveraging sales leads, and outbound calling to identify customer financial needs. The role requires making appropriate recommendations for the selling and cross-selling of bank products and services to meet customer banking needs in a courteous and professional manner. The incumbent will also incorporate FNB's digital products and services into customer interactions, ensuring a seamless banking experience. Additionally, the Assistant Branch Manager will assist in managing daily sales activities by coaching branch staff on prescribed sales activities, conducting pre-shift sales huddles, and monitoring sales results. Operational duties will also be a part of the role, including scheduling work, providing direction, monitoring workflow, maintaining supplies, and managing vault cash. The position may require performing traditional teller transactions as needed and completing other related duties and projects as assigned. All employees are expected to serve as risk managers by understanding and managing the risks associated with their roles, in compliance with FNB Corporation's risk management program.

Responsibilities
? Promotes the sales process through referral management and leveraging sales leads.
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? Identifies customer financial needs and makes appropriate recommendations for bank products and services.
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? Incorporates FNB digital products and services into customer interactions.
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? Inputs and maintains effective data quality for all referrals, customers, and applicants using FNB approved branch technology.
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? Assists with the management of daily sales activity through coaching of branch staff and monitoring sales results.
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? Coordinates and completes operational duties such as scheduling work, monitoring workflow, and managing vault cash.
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? Performs traditional teller transactions as needed.
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? Serves as a risk manager by understanding and managing risks in compliance with FNB Corporation's risk management program.

Requirements
? High School diploma or GED required.
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? Minimum of 2 years of job-related experience required.
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? Excellent customer service skills.
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? Excellent communication skills, both written and verbal.
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? Excellent organizational, analytical, and interpersonal skills.
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? Detail-oriented with the ability to use a personal computer and job-related software.
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? Basic level proficiency in MS Word, intermediate level in MS Excel, and basic level in MS PowerPoint.
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? Knowledge of banking policies, procedures, consumer products, and services.

Nice-to-haves
? Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Benefits

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