Head Teller

About the position

The Head Teller position is a critical role within the banking environment, responsible for overseeing teller activities in accordance with established policies and procedures. This position ensures the efficient operation of the teller area, maintaining accurate records of vault and teller station cash balances. The Head Teller is tasked with preparing daily, monthly, and quarterly reports, as well as managing items listed within the Head Teller Manual. This role requires a strong focus on customer service, ensuring that all transactions are handled with care, sensitivity, and confidentiality. The Head Teller serves as a role model for quality service, promoting a positive customer experience while adhering to bank policies and procedures. In addition to managing teller operations, the Head Teller is responsible for coordinating the activities of the teller team. This includes assigning work, answering questions, mentoring staff, and assisting with complex transactions. Regular meetings are conducted to address challenges, introduce new ideas, and communicate changes in policies and procedures. The Head Teller also plays a key role in controlling vault money, ensuring that it is balanced daily, and verifying cash received or shipped. This position may involve admitting authorized customers to the safe deposit box area and managing the rental of safe deposit boxes when applicable. The Head Teller is also involved in the hiring, discipline, promotion, transfer, and termination of teller staff, making recommendations to management as necessary. Performance management is a crucial aspect of this role, with quarterly check-ins and the establishment of goals for staff development. Overall, the Head Teller is essential in fostering a high-performing team that delivers exceptional service to customers while maintaining compliance with banking regulations.

Responsibilities
? Oversee teller activities according to established policies and procedures.
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? Maintain records of vault and teller station cash balances.
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? Prepare daily, monthly, and quarterly reports as per the Head Teller Manual.
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? Ensure efficient operation of the teller area.
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? Handle each transaction with care, sensitivity, and confidentiality.
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? Provide efficient, accurate, and high-quality service while maintaining good customer relations.
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? Familiarize with bank products and services to develop new customer relationships.
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? Administer policies and procedures, including security procedures, in the department.
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? Complete daily, monthly, and quarterly Head Teller reports timely.
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? Coordinate activities of the teller operations area by assigning work and answering questions.
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? Conduct regular teller meetings to review challenges and explain new ideas or changes in policy.
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? Control vault money, including ordering money for the main office and branches, ensuring it is balanced daily.
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? Verify cash received/shipped and maintain inventory of official checks and other negotiable items.
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? Assist tellers in locating cash discrepancies.
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? Admit authorized customers to the safe deposit box area and manage rentals when applicable.
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? Review Deposit Hold Notices for accuracy.
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? Make recommendations for hiring, discipline, promotion, transfer, and termination of teller staff.
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? Perform quarterly check-ins and establish management plans including goals for staff.
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? Assist tellers with pursuing teller certification levels.

Requirements
? High School Diploma or equivalent.
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? Minimum three years of increasingly responsible experience in a teller-related function, including formal teller training.
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? Good mathematical, organizational, and communication skills.
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? Good interpersonal and supervisory skills.
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? Proficient in standard office equipment and Microsoft Office programs.
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? Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training.

Nice-to-haves

Benefits

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