Admin Processor - ADT Health

What You'll Do:
? Process all health referral orders.
? Assist with scheduling and coordinating installations.
? Answering incoming and make outgoing phone calls.
? Ability to learn and understand multiple ADT support systems.
? Work various MMB action queues daily.
? Perform contracting and compliance tasks as assigned.
? Other job duties and business tasks based on manager?s discretion.

Provisioners:
? Multi system data entry (Salesforce, Companion Web, IT3, Oracle) for account building in ADT systems.
? Picking, packing, and programming equipment for direct-to-consumer shipping.
? Phone work (inbound and outbound) to confirm information and customer need as well as schedule ADT techs for installation of Health products.
? Troubleshoot with ADT techs and help to resolve issues of end users.

Sales Support:
? Internal and external customer support (billing updates and contract issues).
? Contract processing and scanning into DM System.
? Phones for switchboard and monitor phone queues for management.
? Detailed invoice prep and distribution for enterprise accounts.
? Open and distribute mail for department heads.
? Check posting and sending to lockbox. Send list to billing team.
? Enter Enterprise Sales in Salesforce, build quotes, and launch customer agreements for signature.

Administrative Support and Billing:
? Perform multi system medical billing and Medicaid billing for health services (portal, spreadsheet to invoice, EDI file submission).
? Process claims timely and accurately and follow up with rejected and denied claims.
? Inbound and outbound calling support for agencies and clients in the Medicaid space.
? Account reconciliation for monthly billing.
? Posting incoming payments per account.
? Work with contracting team and regional field team to resolve billing issues.

Contracting and Compliance:
? Establish new contract via bid, completing RPF, or completing request on agency portals (In conjunction with field RSMs)
? Maintain existing contracts via recredentialing or processing renewals upon agency requests.
? Perform desk audits on demand by government agency (required by Medicaid).
? Work with field service teams to ensure compliance and required training for ADT service techs. (Medicaid required background checks and training compliance for audits).
? Receive and track agreements from field installations, chase missing paperwork, and scan and save in DM client file.
? Manage field sales show schedule and supplies. Ship necessary tradeshow supplies to countrywide events when needed.

Returns and Recovery:
? Verify account info and virtually log equip return in various platforms/programs (Excel, Informix, MASterMind, IT3, Oracle).
? Verify system swap completed correctly for replacements/conversions.
? Cancel and purge accounts, when applicable.
? Communicate equipment returns, as needed, prior to cancellation.
? Verify and request non-return charges be applied or reversed on accounts.
? Audit cancellations for accuracy and prep CXL file for submission to OnProcess.
? Work with OnProcess; review their performance metrics.
? SIM card deactivations (if equipment not returned).
? Account investigations based on a variety of internal requests.
? Work with third party recovery company on equipment collections and billing for non-returned equipment.

What You'll Need:
? High school diploma or equivalent.
? 2+ years of office skills/experience.
? Ability to handle multiple tasks.
? High degree of accuracy.
? Strong communication and customer service skills.
? Ability to speak to customers on the telephone.
? Ability to be part of a team and to work independently.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.?

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