Customer Service Manager for Airbnb Rentals

Overview:We are seeking a part-time communications manager to join the Hospitality team at Flexhome. Flexhome is Milwaukee's leading furnished housing provider with a growing presence in Chicago. We rent fully furnished apartments on a nightly to monthly basis and advertise them on sites like Airbnb, Vrbo, and Booking.com. We operate 100 units across the downtown Milwaukee area and have... recently expanded to 20 units in Chicago.The Hospitality Manager role requires +/-20 hours per week, from 3pm-10pm CST Monday through Wednesday. And additional opportunity is available as the company continues to grow.The ideal candidate will have experience in customer service and hospitality, with strong attention to detail and proficiency with modern technologies, multitasking, and conflict resolution.If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.Responsibilities:Provide customer service to Flexhome guestsConduct guest screening to ensure safety and security and comply with Flexhome and property partner requirementsProvide booking suggestions, make alterations, and otherwise manage all guest reservationsUse our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.)Respond to guest communications and address concerns in a timely, friendly and efficient mannerField guest complaints, conduct research, and negotiate solutions for guest satisfactionTroubleshoot maintenance and technology issues, lockouts, and other guest issuesCoordinate operational needs with Flexhome staffSchedule and monitor repairs & maintenance needs while coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholdersWork closely with Field Team to schedule turnovers and other tasksOversee various other tasks for Flexhome propertiesServe as a point of contact for property partner communicationsManage listing marketing and make revisions as neededAnalyze guest reviews to determine opportunities for improvementManage social media and periodic public relations activitiesSkills:
• Positive attitude and exceptional customer service presence
• Excellent communication skills, both written and verbal
• Strong organizational and time-management skills
• Strong multi-tasking skills
• Must be technologically inclined with highly efficient navigation of web browsers and apps
• Proficiency in spreadsheets, word documents, and similar operational software
• Ability to work independently as well as part of a team
Requirements:
• Willing to work 4 days a week including weekends and holidays
• Reliable smartphone, computer, and high-speed wifi connection at all times
• Ability to respond to any message in 5 minutes or less
• College diploma or equivalent
• 2+ years of experience in customer service, hospitality, or related field
• Ability to pass a background check
• 2-3 references from past or current supervisors
• Various other onboarding requirements
Job Type: Part-timePay: From $20.00 per hourExpected hours: 20 per weekBenefits:Flexible scheduleShift:4 hour shiftEvening shiftNight shiftApplication Question(s):Required: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?Required: Do you have availability from 1pm-5pm CST Wednesday through Sunday?Experience:Customer service: 2 years (Required)Work Location: RemoteApply to This JobCheck More Jobs

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