Senior Associate, Enterprise Account Management - Restaurants
About the Team
The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash's growth and success in every market in which we operate.
About the Role
As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into Manger, Engagement Manager on our US Post-Sale Restaurant team in our Enterprise organization. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.
You're excited about this opportunity because you will...
Strategize Vision:
Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness
Relationship Management:
Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
Operational Excellence:
Serve at the primary point of contact for all issues and be accountable for their resolution
Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash's services. This influences the overall product roadmap, making us better each day
We're excited about you because...
You love working directly with clients, you create and maintain long term relationships
You are a problem solver at core, with a strong bias for action
You are organized and love details
You like rolling up your sleeves as much as you like the big picture
You're comfortable with a fast pace; we move quick and are defining an entire industry
You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with
Qualifications
3-5+ years of experience in consulting, client success, account management, or sales
Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
Expert communication and interpersonal skills
Bachelor's degree required
Nice To Haves
High growth or early-stage startup experience
Experience with marketplaces, operations, logistics or unit economics
Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
Knowledge of CRM software (e.g., Salesforce)
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