Maintenance Service Coordinator

About the position

The Maintenance Service Coordinator role is essential for managing the internal and external processes related to parts and supply purchasing, invoice processing, and service-related activities. This position ensures effective communication with employees and external customers regarding service status and related activities, while also supporting the Area Supervisor and Lead Technicians in achieving compliance with service and safety-related Key Performance Indicators (KPIs).

Responsibilities
? Provides estimated repair costs for customers.
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? Opens, processes, and receives all Purchase Order activity to ensure timeliness and accuracy of processing of parts and services.
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? Monitors shop Repair Order activity to ensure accuracy and timeliness of processing.
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? Performs CONA - COUPA purchasing, receiving supplies, invoice review, coding, and processing of all invoices.
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? Logs, tracks, and follows up with customers.
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? Communicates and assigns Vendor Repair Orders, logs and tracks assets sent to external 3rd party vendors for repair.
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? Assists in parts management system, core return, and controlling obsolete parts.
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? Provides daily communication between service coordinator activity and shop lead workflow activity.
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? Assists area supervisor and asset lifecycle administrator with processing asset disposals and yard upkeep.
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? Performs other duties as assigned.

Requirements
? Previous maintenance experience required.
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? Strong communication skills with both internal and commercial customers.
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? Excellent computer skills and data processing capabilities, including TMT management program and internal invoice processing.
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? Understanding of parts management systems, inventory control, and processing of purchase/repair order activity.
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? Ability to work cross-functionally with all team members and customers.

Nice-to-haves
? High School diploma or GED preferred.
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? 1 to 3 years relevant experience preferred.

Benefits

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