Lead Customer Service Representative

About the position

In this full-time position, you will play a crucial role in providing exceptional service to patients, clients, and the laboratory team within a call center environment. Your primary responsibility will be to support call center agents, ensuring that all inquiries are handled efficiently and effectively. You will also have the opportunity to mentor and guide team members who are assigned to support roles, fostering a collaborative and supportive work atmosphere. As a champion of safety, compliance, and quality control, you will be expected to uphold the highest standards in all interactions and processes. This role is integral to our mission of advancing the health and wellbeing of our communities through clinical laboratory solutions, and quality is at the heart of everything we do. If you are passionate about helping others and thrive in a fast-paced environment, this position is for you.

Responsibilities
? Provide exceptional service to patients, clients, and the laboratory team by supporting call center agents.
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? Mentor and provide guidance to team members assigned to support roles.
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? Work in a call center environment, ensuring efficient handling of inquiries.
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? Champion safety, compliance, and quality control in all operations.

Requirements
? High School Diploma or equivalent.
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? 1 year of experience working in a call center or in the laboratory.
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? Exceptional communication skills.
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? Top notch typing proficiency (at least 35wpm), including 10-key.
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? Ability to thrive in a fast-paced environment.

Nice-to-haves
? Associate's Degree or Medical Assistant training.
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? 2+ years of laboratory training or experience in specimen collection and processing.
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? Data entry experience in a production environment.

Benefits
? Appreciation for your work.
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? A feeling of satisfaction that you've helped people.
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? Opportunity to grow in your profession.
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? Free lab services for you and your dependents.
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? Work-life balance, including Paid Time Off and Paid Holidays.
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? Competitive benefits including medical, dental, and vision insurance.
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? Help saving for retirement, with a 401(k) plus a company match.
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? A sense of belonging - we're a community!

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