EAP Worklife Analyst - Medicare Team Afternoon Shift

About the position

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, and health related needs. The schedule is Monday through Friday, 11:45am to 8:15pm Eastern Time. This position is fully remote and can be done from anywhere within the continental U.S.

Responsibilities
? Assess resource needs and propose options.
,
? Research and screen potential community service providers to meet assessed needs.
,
? Provide resource referrals and educate individuals on how to use resources to handle various life and work situations.
,
? Document member interactions and research/case fulfillment in the system.
,
? Work in an inbound and outbound call center environment.
,
? Complete outbound phone calls and research.
,
? Handle administrative or customer service oriented calls.
,
? Staff an online chat platform as needed.

Requirements
? 1+ year(s) of experience educating individuals/families on various community resources.
,
? 1+ year(s) of experience working with the elderly and/or adults with disability populations.
,
? 1+ year(s) experience in social work, social services, case management or related field.
,
? 1+ year(s) experience with conducting resource needs assessments.
,
? Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps.

Nice-to-haves
? Spanish speaking.
,
? 1+ year(s) of experience working in a call center environment.
,
? Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
,
? Experience working with diverse populations.
,
? Excellent written communication skills.
,
? Excellent verbal communication skills.

Benefits
? Full range of medical, dental, and vision benefits.
,
? 401(k) retirement savings plan.
,
? Employee Stock Purchase Plan.
,
? Fully-paid term life insurance plan.
,
? Short-term and long-term disability benefits.
,
? Well-being programs.
,
? Education assistance.
,
? Free development courses.
,
? CVS store discount.
,
? Paid Time Off (PTO) or vacation pay.
,
? Paid holidays throughout the calendar year.

Apply Job!