Customer Success Manager- Plano, TX

? Must reside in the Dallas/Fort Worth, TX Metro and be willing to work a hybrid schedule of 4 days onsite/1 day remote*

The CSM role is responsible for retaining and growing existing customer relationships within R, but mainly M and K customer base, onboarding and supporting new customers ensuring their success with products and services. The role is desk based.

? Retain and nurture Regional, Major and Key customer relationships providing post-sale support ensuring success with products and services.

? Ensure customers? onboarding experience is efficient and gather all information on projects before hand over to the Sales Operational department.

? Gather product feedback and hear the Voice of the Customer.

? Identify customer opportunities for upselling and cross-selling

? Prioritise opportunities

? Send quotes to customers, and proactively following up in a timely manner

? Organise follow-up commercial meetings as required coordinating diaries accordingly

? Work collaboratively with RAMs, KAMs, SAMs, TSTs and the Sales operational (order admin and installation) to ensure seamless customer experience

? Establish and maintain the correct level of engagement at all times

? Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately

? Actively participate in internal and external meetings where attendance is required.

? Conduct customer NPS surveys

Essential:
? A proven track record of experience in account management, and customer success
? A self-starter with strong time management and organisational skills
? A natural problem solver who is process orientated and disciplined
? Strong prioritisation skills
? Working knowledge of CRM systems
? IT literate
? A confident and professional telephone manner with proven experience of building strong customer and business relationships and improving customer satisfaction
? Good commercial awareness
? Excellent verbal and written communication skills
? Strong collaboration skills and working effectively in team environments

Desirable:
? Experience of working as part of sales team
? Previous experience in or knowledge of the industry

A-SAFE is a leading global manufacturer of safety barriers and industrial protection products. With innovative solutions and cutting-edge technology, we help businesses enhance safety, efficiency, and operational performance across a wide range of industries.

What we offer
? Competitive salary and performance-based bonuses.
? Comprehensive benefits package, including health insurance and retirement plans.
? Opportunities for professional growth and career advancement.
? Supportive and collaborative work environment.

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