Enterprise Customer Success Manager, Pacific

About the position

Semperis focuses on creating an employee experience that is aligned with our vision?being a Force for Good? starting with being a good workplace. Semperis is recognized as one of America?s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you?ll be working alongside top global talent in Cybersecurity and Identity Access Management. If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills?we?d love to meet you. Pacific Time Zone Required. Please note all requirements.

Responsibilities
? Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
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? Guide customers down the path of success from onboarding and implementation through upsell, cross-sell, and renewal.
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? Achieve and report on customer health, satisfaction, retention, and growth targets.
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? Act as the voice of the customer and gather insights to provide feedback to internal teams.
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? Collaborate on new developments to ensure the product suits client needs.
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? Lead training sessions to ensure product usage meets user needs.
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? Monitor recordkeeping to ensure relevant customer information is captured.
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? Develop and execute programs for ongoing customer development.
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? Identify potential customer references and assist with development of customer case studies.
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? Gain and maintain an understanding of Semperis technology, products, and services.
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? Assist with development and enhancement of processes and systems for the overall Semperis CS program.

Requirements
? 5+ years? experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
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? Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra.
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? Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
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? Ability to understand and explain technical cybersecurity data.
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? Excellent communication and project management skills.
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? Proactive; ability to build and maintain strong relationships with customers.
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? Intellectually curious; driven to expand the cybersecurity domain and professional expertise.
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? Responsive and adaptive to changing situations.
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? Genuine desire to work with customers.

Nice-to-haves
? Experience with SFDC and Active Directory.

Benefits

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