Guest Service Team Member

Job Description:

Wingstop is looking for a Crew Member / Counter Service to join our team! As a Guest Service Team Member, you'll be responsible for delivering world-class service and creating an exceptional experience for every guest. You'll act as the face and voice of Wingstop, ensuring that each guest has a positive, memorable, and seamless visit. Whether you're greeting guests, taking orders, or answering the phone, you'll be key in providing authentic, positive, and genuine experiences.

Key Responsibilities: ? Guest Interaction: Greet guests as they enter, provide friendly and helpful service, and ensure a welcoming atmosphere. ? Order Taking & Delivery: Accurately take orders, make recommendations, and ensure orders are delivered promptly and correctly. ? Phone Support: Answer the phone in a professional and courteous manner, assisting with take-out orders, questions, and concerns. ? Maintain Cleanliness: Keep the counter area clean, organized, and stocked, ensuring food safety and sanitation standards are met. ? Team Support: Collaborate with fellow crew members to ensure smooth operations and efficient service. ? Problem Solving: Address and resolve guest issues or complaints in a calm and friendly manner, escalating to management if needed. ? Positive Experience: Provide a consistently positive guest experience, ensuring guests leave with a smile and are excited to return.

Required Skills & Qualifications: ? Friendly and Outgoing Personality: Passionate about providing excellent customer service and creating a positive experience. ? Communication Skills: Clear and effective verbal communication skills, especially when interacting with customers. ? Team Player: Ability to work well with others in a fast-paced, team-oriented environment. ? Attention to Detail: Ensuring orders are accurate and timely, while maintaining cleanliness and organization. ? Flexibility & Adaptability: Ability to handle multiple tasks at once, working efficiently during busy times.

Preferred Experience:
? Previous customer service or food service experience is a plus, but not required.
? Knowledge of food safety and sanitation procedures.

Perks & Benefits:
? Flexible scheduling for both full-time and part-time positions.
? Opportunity to grow and develop within the company.
? Employee discounts on delicious Wingstop meals.
? A fun, fast-paced work environment where you can develop new skills and make lasting friendships.

If you?re looking for a fun job where you can be part of a dynamic team and share your passion for great food and customer service, apply now to become a Guest Service Team Member / Crew Member at Wingstop!

Apply Job!