Resident Experience & Make-Ready Coordinator (Entry Level)

Location: Northern Virginia (local candidates only)

Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Resident Experience & Make-Ready Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.

Why Join Real Property Management Pros?
? Hands-On Training: Whether you?re a recent grad or pivoting careers, we?ll teach you the ins and outs of single-family property management, from property evaluations to coordinating "Make Ready" maintenance projects.
? Local Expertise, National Support: We?re a locally owned franchise of North America?s largest residential property management organization, giving you the best of both worlds-personalized mentorship backed by national resources.
? Positive Resident Experience: We?re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
? Collaborative Environment: You?ll join a team that values communication, teamwork, and proactive problem-solving-so you?ll always have support at your fingertips.

What You?ll Do

1) Oversee Move-Ins & Move-Outs
? Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
? Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.

2) Coordinate Make-Ready Projects
? Organize repairs, cleanings, and other services between Resident turnovers.
? Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.

3) Champion Resident Satisfaction
? Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
? Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.

4) Collaborate with the Leasing Team
? Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
? Provide concierge-level service by educating Investors on property statuses and potential upgrades.

5) Maintain Detailed Records
? Accurately document all interactions and property details in our software systems.
? Keep digital and physical records updated for compliance and accountability.

Who You Are
? Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
? Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
? Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
? A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members-both verbally and in writing.
? Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
? Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
? Interest in Real Estate: Whether you?re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you?re eager to learn about single-family property management.

Qualifications
? High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
? Experience in a customer-facing or project coordination role is a plus.
? Valid driver?s license and reliable transportation for on-site visits.
? Ability to pass background checks in accordance with local regulations.

Compensation & Benefits
? Hourly Rate: $18-$25/hr (commensurate with experience)
? Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
? Work Structure:
? Full-Time, 40 hours/week + occasional overtime (paid at 1.5x)
? Hybrid approach: field work, remote tasks, and regular office collaboration
? Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
? Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure
? Mileage Reimbursement: For field visits and errands
? Professional Growth: We value internal promotions-learn single-family property management from the ground up and chart a path to higher-level roles.

Ready to Make an Impact?

If you?re looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today! We can?t wait to see what you?ll bring to our team.

Apply Job!