Public Area Attendant

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers ballpark and Dallas Cowboys Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific
? Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
? Applies excellent guest relations skills when interacting with guests
? Consistently maintains a positive attitude that ensures the best guest experience
? Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
? Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
? Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
? Performs all duties in a timely and professional manner
? Applies teamwork skills at all times
? Gives recognition to repeat guests
? Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
? Cleans and dusts lobby areas
? Cleans and restocks all assigned restrooms
? Removes trash from all assigned areas
? Uses proper chemicals when cleaning as described by the departments procedures
? Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
? Polishes all metal around lobby areas
? Turns lost and found items into Security in accordance with hotel standards
? Cleans and sanitizes assigned public and back of the house areas
? Complies with all specific HOSTAR policies and procedures
? Removes Room Service trays from hallways and places in appropriate location in service corridor
? Assists with general cleaning of guestrooms
? Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
? Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
? Transfers and stocks all supplies from Receiving as directed
? Ensures that the Housekeeping storeroom is neat, organized, and secure
? Turns mattresses
? Cleans chandeliers
? Properly uses and maintains equipment and supplies
? Maintains excellent condition of grounds, floors, carpets, etc.
? Cleans ashtrays and ash urns
? Cleans ice machine areas
? Cleans elevator foyers
? Cleans elevator doors
? Cleans elevator tracks
? Washes doors
? Vacuums guest hallways
? Cleans windows
? Cleans door jams and fire boxes
? Cleans and mops stairwells
? Cleans handrails
? Sweeps and mops hallways
? Replaces burned out light bulbs according to established procedures
? Assists in preparation and deep cleaning of VIP rooms
? Moves furniture in rooms as required
? Cleans spots on walls
? Cleans spots on carpets
? Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
? Takes dirty linen to laundry pick up areas
? Cleans offices as scheduled
? Cleans Front Desk and back office area
? Cleans back of the house windows as needed
? Attends all department meetings as scheduled
? Assists in restocking Room Attendant caddies
? Fills Room Attendant bottles with chemicals according to department guidelines
? Brings dirty glasses down to Housekeeping department at the end of shift
? Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
? Cleans service landings
? Cleans stocks, and organizes linen closets, ensuring that they are always locked
? Checks all vacuums used by Room Attendants and maintains them
? Completes in a timely manner all daily cleaning items for the specific public area assigned
? Takes trash to the compactor at the end of the day
? Performs as Restroom Attendant for special events, when required
? Performs as Room Attendant, if required, on an emergency basis
? Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeepers Course Outline, Standards, and Procedures
? Demonstrates ability to provide coverage in related departments as directed
? Special projects and other duties as assigned

General
? Promotes and applies teamwork skills at all times
? Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
? Is polite, friendly, and helpful to guests, management and fellow employees
? Executes emergency procedures in accordance with hotel standards
? Complies with required safety regulations and procedures
? Attends appropriate hotel meetings and training sessions
? Maintains cleanliness and excellent condition of equipment and work area
? Complies with hotel standards, policies and rules
? Recycles whenever possible
? Remains current with hotel information and changes
? Complies with hotel uniform and grooming standards

Qualifications
? Basic English language skills
? Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
? Able to work a flexible schedule, including weekends and holidays

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