Operations Delivery Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you?ve got deep experience in commercial real estate, skilled trades or technology, or you?re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an Operations Delivery Manager to join us in one of our Client?s regional locations (Charlotte or Raleigh, NC; St Petersburg, FL; Cincinnati, OH; Indianapolis, IN). This individual will report to the account team?s Operations Director and will provide support for an account-based Integrated Facility Management (IFM) team. The position will be integral in the management of the operational data that spans across our facility management teams operating systems required for the day-to-day delivery of our services. The Operations Delivery Manager will work with the account?s Operations Director to develop a more consistent and efficient operational model for the accounts Facilities Management Operations teams. Additionally, the role will partner with the account?s Engineering Director to implement new or update existing processes and procedures executed in the field by our facility management team. The primary focus of this role will be around data refinement and management within our Work Order management system to include asset information, preventative/routine maintenance scheduling data, and procedure updating/development. Essential Functions Review existing Preventive Maintenance and Recurring Maintenance schedules within the team?s asset and work order system to ensure proper intervals and asset assignment. Work with the facility management team to adjust schedules so work orders are released in the most efficient manner possible. Analyze current setup of the team?s asset and work order system regarding how it is used by the Technicians and Chief Engineers to develop streamlined work management routines. Review and maintain asset database within the team?s asset and work order system tool and improve processes around initial accuracy, ongoing data gathering, and ongoing maintenance. Provide support for data clean-up efforts required both within the systems and through our facility management team in the field which may require field audits and information transfer from the asset and work order system to a central database. Work with account EHS Manager to develop and implement routines for Chief Engineers and Technicians to ensure compliance-based maintenances are performed timely and all documentation is provided. Perform time studies on recurring and preventive maintenance activities. Work with the Capital Asset Renewal (CAR) team to update and develop procedures. Work with the Capital Asset Renewal (CAR) team to receive data and import into Corrigo. This data will be used to create Preventative Maintenance and Recurring Maintenance schedules for Chief Engineers and Technicians. Work with the Capital Asset Renewal (CAR) team to gather data from ProSite for integration into Corrigo. After integration into the Asset Builder, schedules need to be added/suspended/updated based on the current assets at each site. Support for our team?s operational systems and tools used by the account?s facility management team which include but are not limited to Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker, Field Guide Processes, Arc Flash Program, and JLL Client Assurance Program (JCAP) Travel will be limited to domestic travel within the client account?s portfolio and will be performed on an as needed basis. This role will be leveraged to assist with Asset Data Collection on any new or transitioned facilities which will require travel to the various sites. Ability to cross functionally work with technical Engineers? personnel to drive efficiencies in operational processes and procedures Competencies and Experience 1-2 years of experience in Facilities Management Operations Familiarity with building system operations, standard operating procedures and industry standards with the management of MEP systems Experience using CMMS systems and reporting (direct experience in Corrigo a plus) Strong Excel skills Experience with data base management a plus Experience developing practices and procedures Excellent communication skills Ability to work with Facility Management (FM) team on account to resolve challenges and issues Ability to effectively communicate engineering directives / initiatives to an operations team Drive for results and innovation Location: On-site ?Charlotte, NC, Cincinnati, OH, Raleigh, NC, St. Petersburg, FL If this job description resonates with you, we encourage you to apply, even if you don?t meet all the requirements. We?re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL?s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (?JLL?) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process ? including the online application and/or overall selection process ? you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500? company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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