Barista - PT

About the position

As a Barista at Barnes & Noble, you will play a crucial role in providing first-class service to our customers, ensuring that every drink you create and every cookie you bake enhances their experience. Your primary focus will be on making the customer experience pleasurable, serving as the perfect complement to the books that our customers love. Your passion for coffee and your ability to create inspiring drinks, combined with your knowledge of the caf?, will ensure that customers are delighted by the handcrafted beverages you serve. You will also support the cluster structure and work collaboratively with your team for the betterment of all stores in the cluster. In this role, you will be required to work on the caf? floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines. You will deliver the perfect beverage that exceeds customer expectations by engaging with them, building rapport, listening to their needs, and providing friendly, fast service through a tailored order creation approach. Making relevant beverage and food recommendations will be essential to ensure an engaging experience that connects customers with the right products to meet their needs. Maintaining a welcoming caf? environment is key, which includes having a stocked bake case and neatly displayed merchandise. You will take pride in the caf?, prioritizing cleanliness and tidiness, knowing that these aspects are integral to the customer experience. Executing all operational standards correctly and in a timely manner, while adhering to caf? standards, safety, and health codes, will be part of your responsibilities. Additionally, you will protect company assets by following all processes and working efficiently to control waste and shrink. Recognizing and offering help to both customers and employees with urgency and care will be expected of you.

Responsibilities
? Provide first-class service to customers with every drink and baked good created.
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? Engage with customers to build rapport and ensure a pleasurable experience.
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? Make relevant beverage and food recommendations to enhance customer satisfaction.
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? Maintain a welcoming caf? environment with stocked merchandise and cleanliness.
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? Execute operational standards correctly and in accordance with safety and health codes.
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? Protect company assets by adhering to processes and controlling waste.
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? Recognize and assist customers and employees with urgency and care.

Requirements
? Passionate about the products served in the caf?.
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? Positive and can-do attitude.
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? Enjoy working with people and solving problems.
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? Ability to make correct recommendations for beverages and food items.
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? Well-organized, efficient, and able to multi-task.
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? Clear and respectful communication skills.

Nice-to-haves

Benefits

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