Business Analyst - Certified Business Analysis Professional (CBAP) or Certified Scrum Master (CSM)

Scope of Services

Background: The Florida Planning, Accounting, and Ledger Management (PALM) project is a multiyear endeavor to replace the State of Florida's accounting and cash management systems with a modern financial management solution. The Florida PALM Project is targeted to replace FLAIR functionality, with go-live scheduled for January 1, 2026.

Problem Statement: Modifications to the computing assets are necessary to align with the Florida PALM solution and are essential to the continuity of business. The selected candidate will be assigned initially to analyzing and documenting the Chart of Accounts impact on critical business functions, supporting business processes, and related computing assets. Additional focus will be on analyzing budget management related financial systems and dependent business processes owned by the customer and assisting in re-engineering in areas impacted by the Florida PALM Standardized Business Process Model and redeveloped interfaces.

The advanced business analyst is a member of PALM remediation team. They will be expected to work across multiple business units to perform business and detailed systems analysis activities and tasks. They will coordinate with subject matter experts to document requirements. They will also develop test plans, perform test/quality assurance activities and closely coordinate with other remediation team members.

Education

Bachelor's degree or master's degree in Business Administration, Communication, Information Systems, or other related field is required. Equivalent work experience may substitute for the educational requirement.

Experience

A minimum of 3 to 5 years of solid business/systems analysis experience and software development projects is required. Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, required. Experience working with Microsoft DevOps is highly desired. Knowledge of Rules 60GG-1 - 60GG-5, Florida Administrative Code, is highly desired. Experience with data migration is highly desired. Knowledge of change and release management is highly desired. Knowledge of testing and quality assurance tools and techniques. Preference will be given to candidates with knowledge of the customer's systems and applications.

Primary Job Duties/ Tasks

The activities the candidate will be tasked with include, but are not limited to the following:

Research and understand the customer's business processes and their inter-relationships. Research and document impacts on agency business systems in relation to the PALM implementation. Facilitate joint analysis workshops with the business units. Gather and document business and technical requirements. Coordinate with data migration and development teams. Create detailed use cases, business rules, and requirements. Develop Test Plans and Test Cases. Coordinate testing and quality assurance efforts. Perform oversight reviews of deliverables for compliance with department standards.

Job Specific Knowledge, Skills, and Abilities (KSAs)

The submitted candidate must be able to apply specific knowledge, skills, and abilities in the following areas:

Business Analysis: Ability to perform detailed research, business analysis, as-is and to-be analysis, process modeling. Use of software tools is required and include, but are not limited to, MS Word, MS PowerPoint, MS Excel, and Visio. Certified Business Analysis Professional (CBAP) or Certified Scrum Master (CSM) is highly desired. System Analysis & Design: Ability to perform System Analysis & Design using a variety of modeling methodologies and techniques. Facilitation: Ability to expertly facilitate workshops and meetings with stakeholders. Technical Understanding: Technical knowledge and understanding of IT infrastructure and software development practices and techniques. Project Management: Knowledge of State of Florida Project Management Rule 60GG-1. Ability to apply principles and techniques in the Project Management Body of Knowledge (PMBOK).

Additional:

Advanced skills with Microsoft products: SharePoint, Teams, Word, Excel, PowerPoint, Power BI, and Project. Ability to relate to stakeholders' needs, document their requirements, and perform duties in the absence of staff. Ability to receive and give constructive criticism and maintain effective work relationships with others. Ability to adjust to changing demands in a dynamic environment with diverse work assignments.

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice

Required Skills : Scrum Master,Business Analysis
Additional Skills : Change Manager,Project Manager,Business Analyst

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