Claims Adjuster - Auto Damage

About the position

As an auto damage claims adjuster at Progressive, you will be the primary point of contact for customers, guiding them through the repair process from start to finish. This role requires you to manage your own inventory while working independently, collaborating closely with body shops and other stakeholders to negotiate repair pricing and assess liability. The ideal candidate will have strong leadership and conflict management skills, a keen attention to detail, and a genuine passion for delivering exceptional customer service. This position is field-based, providing you with a company car and necessitating frequent driving within your assigned geographical area. You will be expected to assess workload collectively, which may involve covering assignments outside your designated area. Additionally, occasional reporting to the office may be required. The role specifically covers the San Francisco, CA territory, and candidates should ideally reside within a 25-mile radius of this location. Your responsibilities will include conducting vehicle inspections, writing estimates, determining total loss evaluations, and setting clear expectations and timelines for the repair process. You will negotiate with body shops regarding the repair process, document all relevant information related to claims, and make decisions that align with claims standards and local laws. Furthermore, you will evaluate and manage claim payments, resolve claims without payments, and review the validity of any supplement requests.

Responsibilities
? Complete vehicle inspections and write estimates.
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? Determine total loss evaluations and set clear expectations and timelines.
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? Negotiate the repair process with body shops.
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? Document information related to the claim and make decisions consistent with claims standards and local laws.
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? Evaluate and handle claim payments and resolution of claims without payments.
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? Review and determine the validity of any supplement requests.

Requirements
? A minimum of four years of relevant work experience with one year of appraisal/estimatics or insurance experience.
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? OR an Associate's degree and a minimum of three years of relevant work experience with one year of appraisal/estimatics or insurance experience.
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? OR a Bachelor's degree and a minimum of one year of appraisal/estimatics or insurance experience.
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? Valid driver's license and auto insurance, complying with Progressive's driving standards and/or policies.

Nice-to-haves

Benefits
? 401(k) with dollar-for-dollar company match up to 6%
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? Medical, dental & vision, including free preventative care
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? Wellness & mental health programs
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? Health care flexible spending accounts, health savings accounts, & life insurance
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? Paid time off, including volunteer time off
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? Paid & unpaid sick leave where applicable, as well as short & long-term disability
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? Parental & family leave; military leave & pay
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? Diverse, inclusive & welcoming culture with Employee Resource Groups
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? Career development & tuition assistance

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