Customer Operations Manager

Are you passionate about providing exceptional customer service and driving operational excellence? Pfizer is looking for a Customer Operations Manager to join our team and lead our customer operations department. In this role, you will have the opportunity to make a significant impact by ensuring smooth and efficient operations while delivering an outstanding customer experience. We are seeking a highly organized and customer-centric individual with strong leadership skills and a proven track record of success in customer operations management. If you are ready to take on a dynamic and challenging role in a leading pharmaceutical company, we want to hear from you.

Develop and implement strategies to improve customer operations processes and procedures.

Monitor and analyze customer operations performance data to identify areas for improvement and make data-driven decisions.

Lead and manage a team of customer operations professionals, providing guidance, coaching, and support to ensure high-quality service delivery.

Collaborate with cross-functional teams to ensure alignment and consistency in customer service standards and processes.

Build and maintain strong relationships with key stakeholders, both internal and external, to ensure a seamless customer experience.

Develop and maintain standard operating procedures and training materials to ensure consistency in customer service delivery.

Monitor and manage customer satisfaction levels, proactively addressing any issues or concerns to maintain a high level of customer satisfaction.

Stay up-to-date on industry trends and best practices in customer service and operations management, incorporating new techniques to continually improve processes.

Oversee budget and resource allocation for the customer operations department, ensuring efficient use of resources and cost-effectiveness.

Drive a culture of continuous improvement and excellence within the customer operations team, fostering a positive and productive work environment.

Pfizer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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