Customer Service Agent, Cross Functional (Part-Time)

About the position

The Customer Service Agent at Piedmont Airlines plays a crucial role in ensuring a smooth and efficient boarding process for passengers. This part-time position involves assisting passengers with boarding and disembarking flights, operating the Jetway, and managing computerized passenger boarding systems. The agent will also be responsible for guiding and parking aircraft, loading and unloading baggage, and providing exceptional customer service in a fast-paced environment.

Responsibilities
? Assist passengers in boarding and disembarking flights
,
? Monitor computerized passenger boarding
,
? Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
,
? Change customer flight itinerary and seat assignments as required
,
? Operate the Jetway
,
? Load and unload baggage and cargo
,
? Operate motorized service vehicles and equipment
,
? Guide and park aircraft
,
? Perform cabin maintenance tasks
,
? Work together as a team to provide excellent customer service and meet corporate objectives

Requirements
? Successful completion of training course
,
? Ability to meet company goals and customer expectations in a high energy environment
,
? Effective communication skills
,
? Ability to organize, prioritize, and multitask

Nice-to-haves
? Previous airline experience
,
? Previous employment as a front-line customer service provider
,
? Basic knowledge of computer applications and programs

Benefits
? Paid training
,
? Holiday pay
,
? 401(k)
,
? Vacation
,
? Family travel on the American Airlines network
,
? Medical and dental available
,
? Performance-based bonuses
,
? Relocation packages

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