Customer Service Representative - Night Shift

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, a proactive attitude, and the ability to handle various customer interactions effectively.

Responsibilities
? Provide outstanding customer service by responding to inquiries via phone, email, and chat.
? Conduct outbound calling to follow up on customer issues and ensure satisfaction.
? Process transactions accurately, including cash handling and data entry tasks.
? Maintain detailed records of customer interactions and transactions in our computerized system.
? Assist customers with product information, troubleshooting, and resolving complaints efficiently.
? Collaborate with team members to enhance service delivery and improve processes.
? Stay informed about product updates and company policies to provide accurate information to customers.

Skills
? Proven experience in customer support or a related field is preferred.
? Strong verbal and written communication skills with the ability to engage effectively with diverse customers.
? Experience in outbound calling and sales techniques is a plus.
? Proficient in cash handling and maintaining accurate financial records.
? Excellent data entry skills with attention to detail.
? Bilingual or multilingual abilities are highly desirable for effective communication with a broader customer base.
? Familiarity with computerized systems and software applications relevant to customer service operations.
? Ability to type efficiently while managing multiple tasks simultaneously.

Join us in delivering exceptional service that makes a difference!

Job Type: Full-time

Pay: $17.14 - $28.57 per hour

Expected hours: 35 ? 40 per week

Benefits:
? Flexible schedule
? Paid time off

Shift:
? Evening shift

Shift availability:
? Night Shift (Required)

Ability to Commute:
? Boca Raton, FL 33428 (Required)

Ability to Relocate:
? Boca Raton, FL 33428: Relocate before starting work (Required)

Work Location: In person

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