Fulfillment Center Project Manager

About the position

Chewy is seeking a Project Manager for our Fulfillment Center located in Lewisberry, Pennsylvania. In this role, you will play a crucial part in supporting our Fulfillment Operations partners by leveraging existing technologies and implementing new fulfillment center technology and execution tools. A solid understanding of e-commerce fulfillment operations and extensive knowledge of Warehouse Management Systems (WMS) is essential to effectively bridge the gap between fulfillment processes and system design. You will be working with various tools, including WMS, Labor Management System, Performance Management System, and other new fulfillment applications. As the Project Manager, you will provide second-tier support across all Fulfillment Centers, excluding Pharmacy FCs, and serve as the primary point of contact between Operations and Chewy's WMS Technical Product Managers and Software Engineers. Your focus will be on prioritizing incidents and sharing solutions specific to WMS and vendor coordination within Chewy WMS. You will also engage with third-party vendor representatives and other Chewy technical support teams to find solutions that integrate vendor software with Chewy WMS systems. Collaboration with FExT product teams will be a key aspect of your role, as you will be involved in user acceptance testing (UAT) for improvements before they are released to users in the Fulfillment environment. You will act as a guide, sharing knowledge among colleagues and serving as an ambassador for the FExT Support team. Working under tight timelines, you will deliver solutions for high-priority incidents while also managing other tasks defined by the business to accelerate growth. Your ability to partner with operations and technical teams will be vital in bridging gaps between processes and skills. The ideal candidate will possess strong relationship-building skills, thrive in matrix and multi-functional environments, and be able to influence without authority. As a central point of communication for all collaborators, effective communication and organizational skills are essential.

Responsibilities
? Guide Team Members on the Chewy Warehouse Management System (CWMS) and integration with third-party vendor systems to drive solutions from incidents reported by operations.
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? Complete UAT testing of new software and bugs within existing software.
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? Build and deliver effective documentation for internal training on new applications and processes.
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? Act as a trusted advisor to both Fulfillment and Tech partners on FC processing, system functionality, and standard work.
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? Provide support as the primary on-call contact and address critical issues in a professional and timely manner.
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? Communicate with third-party vendors to achieve goals that depend on prioritization of their work benefiting Chewy's operational metrics and systems stability.
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? Develop project opportunities and work with the operations team to define needs and return on investment opportunities through organizational change requests.
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? Ensure smooth and consistent communication and data exchange between operations and internal partners.
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? Assist with the maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions, even when faced with unfavorable information.
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? Perform additional responsibilities aligned with the role of a project manager within the Fulfillment Execution Support Team.

Requirements
? 2+ years' experience in project management or related field.
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? Degree preferred, ideally in a relevant discipline.
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? Experience and knowledge in warehouse operations and management systems.
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? Strong analytics and communications background, including proficiency in math, statistics, quantitative methods, and verbal and written communication.
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? Comprehensive computer application skills, including Office, SQL or DBViz, and experience with Smartsheet, Atlassian (Jira/Confluence), and SharePoint with operational/fulfillment applications.
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? Experience managing multi-functional teams and working with warehouse operations leadership, IT, or other technical teams.
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? Experience with structured task prioritization and organizational change processes.
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? Record of identifying and recommending operations improvement opportunities to meet growing business requirements.
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? Demonstrated experience with vendors and providing solutions through ownership.

Nice-to-haves

Benefits

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