Guest Experience Lead | Hyde Park Village

About the position

At lululemon, we are dedicated to creating an exceptional in-store experience for our guests. The Guest Experience Lead plays a pivotal role in this mission by ensuring that every customer receives high-quality service and technical product education tailored to their unique needs. This position is integral to the store leadership team, focusing on driving performance through guest engagement and team achievement of sales targets. The Guest Experience Lead is responsible for leading from the floor, actively engaging with guests, and providing support to team members to enhance the overall shopping experience. In this role, you will bring the lululemon guest experience framework to life, establishing an inclusive environment that prioritizes guest connection and education. You will dynamically assess the needs of the business, team, and guests while fulfilling operational excellence throughout your shift. Responsibilities include preparing the store for guests, opening and closing procedures, and reviewing daily business metrics to motivate the team towards achieving sales goals. You will also participate in the hiring process, providing input on recruitment, onboarding, and training, while addressing team member performance through direct feedback and coaching. The Guest Experience Lead is expected to foster a respectful and inclusive team culture, creating supportive relationships and a fun, productive work environment. This role requires a commitment to continuous learning and development, both for yourself and your team, ensuring that everyone is equipped to deliver the best possible guest experience.

Responsibilities
? Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
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? Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
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? Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
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? Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
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? Open and close the store in accordance with the opening and closing procedures.
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? Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
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? Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
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? Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
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? Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Requirements
? Must be legally authorized to work in the country in which the store is located.
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? Must have the ability to travel to assigned store with reliable transportation methods.
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? 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
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? Some experience in leading, mentoring, or delegating with others.

Nice-to-haves
? High school diploma/GED/equivalent, or above.
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? 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers).
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? For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

Benefits
? Extended health and dental benefits, and mental health plans
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? Paid time off
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? Savings and retirement plan matching
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? Generous employee discount
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? Fitness & yoga classes
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? Parenthood top-up
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? Extensive catalog of development course offerings
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? People networks, mentorship programs, and leadership series.

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