HOSPITALITY SPECIALIST

About the position

The Hospitality Specialist at Flik Hospitality Group is responsible for creating a welcoming and professional atmosphere for clients, executives, and staff. This role focuses on delivering high standards of service, maintaining customer satisfaction, and ensuring the office space operates smoothly.

Responsibilities
? Provide high-level internal and external customer support.
,
? Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction.
,
? Assist with creating a collaborative environment amongst team through events and personal introductions.
,
? Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
,
? Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and kitchen.
,
? Responsible for the restocking and ordering of the office and kitchen supplies.
,
? Knowledge of set up and tear down for all onsite catering.
,
? Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
,
? Maintain a strong awareness of business activity and communicate all updates with team members.
,
? Communicate and interact effectively with all other departments including the building management company.
,
? May serve as point of contact for external vendors/service providers.
,
? Proactive, timely and clear communication to remote team and leadership, especially when alerting changes and needs to support successful front desk and floor services functions.
,
? Effectively solve space or amenity related issues to ensure an elevated user experience.
,
? Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

Requirements
? A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
,
? The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
,
? Excellent listening and oral communication skills.
,
? Basic computer skills and knowledge of office technology / equipment.
,
? Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
,
? Discreet, ethical, and committed to maintaining a high degree of confidentiality.
,
? A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.

Nice-to-haves

Benefits
? Medical
,
? Dental
,
? Vision
,
? Life Insurance/ AD
,
? Disability Insurance
,
? Retirement Plan
,
? Paid Time Off
,
? Holiday Time Off (varies by site/state)
,
? Associate Shopping Program
,
? Health and Wellness Programs
,
? Discount Marketplace
,
? Identity Theft Protection
,
? Pet Insurance
,
? Commuter Benefits
,
? Employee Assistance Program
,
? Flexible Spending Accounts (FSAs)

Apply Job!