Library Special Services Coordinator

About the position

The Library Special Services Coordinator position at Leon County Government is a full-time role that primarily supports the business and workforce development needs of Leon County residents. This position is crucial in identifying employment and business needs based on data and proposing and initiating services and programs to address these needs. The coordinator will assist library users in selecting and borrowing materials, handle customer service issues, and perform various related duties as assigned. The role requires adherence to the mission and values of the library system, ensuring that all interactions with internal and external customers reflect the library's commitment to excellent service. The job description is subject to change as the needs of the County and the requirements of the job evolve. The essential duties of the Library Special Services Coordinator include providing collection access guidance and information services. This involves assisting patrons in using the online catalog, placing hold requests, and locating library materials. The coordinator will also perform collection maintenance activities, such as promoting displays and deselecting outdated materials. Additionally, the role requires providing assistance with public access computers and other technology, troubleshooting hardware and software issues, and maintaining equipment. Another key aspect of the position is supporting business and workforce development efforts. The coordinator will assist in developing, implementing, and evaluating programs related to business and workforce development, including workshops and programs. They will also work with local organizations to build partnerships that support these initiatives and provide one-on-one assistance to patrons in job skill development and digital literacy. The coordinator will be responsible for programming and community outreach, planning and implementing programs for various age groups that align with the library's focus areas. They will also engage in professional development activities and participate in meetings as required. The position requires creativity, independent judgment, and the ability to multi-task effectively while adhering to schedules and deadlines. The work environment is dynamic, involving desk work, standing, walking, and potentially operating a vehicle for outreach activities.

Responsibilities
? Provide collection access guidance and information service to library patrons.
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? Assist patrons in using the online catalog and placing hold requests.
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? Help patrons locate library materials and offer alternative services when items are not found.
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? Perform collection maintenance activities, including promoting displays and deselecting outdated materials.
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? Provide assistance with public access computers and other technology, including troubleshooting hardware and software issues.
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? Schedule and instruct patrons in the use of presentation equipment and maintain equipment.
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? Support business and workforce development efforts by developing and evaluating related programs and services.
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? Assist with identifying funding opportunities for services and programs.
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? Provide one-on-one assistance to patrons with job skill development and digital literacy.
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? Plan, market, and implement programs for children, teens, families, and adults.
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? Provide community outreach services through presentations promoting literacy and library use.
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? Engage in professional development activities and participate in agency meetings.

Requirements
? Bachelor's degree, preferably in a business-related field, or six years of job-related experience.
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? Possession of a valid Class 'E' State of Florida Driver's License with a favorable driving record.
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? Knowledge of customer service practices in a library setting.
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? Ability to train and communicate effectively with others.
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? Knowledge of English grammar, spelling, and punctuation.
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? Knowledge of PC and computer software, particularly in a Windows environment.

Nice-to-haves
? Experience in library services or community outreach programs.
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? Familiarity with workforce development initiatives and resources.
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? Skills in program planning and implementation.

Benefits
? Initial salary may be up to 15% above the minimum based on verified related education and experience.
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? Participation in professional development activities and workshops.

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