Life Cycle Consultant Bilingual (Eng/Sp)

About the position

ADP is hiring a Bilingual Life Cycle Consultant (LCC). The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience and beyond. This role will assist the Implementation and Sales teams during client onboarding process. The role will also assist the Human Resource Business Partner (HRBP), Key Account Executive (KAE), Client Relation Executive (CRE) and Benefit Service Specialist (BSS) during Open Enrollment by providing WSE enrollment meeting assistance both in person, as well as virtually. The LCC will be required to consult and present detailed benefit plans and provide general HR information to client employees so that the client's benefit information is clear, concise and understandable, increasing ADP's value proposition. This role will be responsible for executing an account strategy, in partnership with the HRBP, KAE and CRE, and effectively influencing the direction of current and future benefits and human capital needs within the client's business. The LCC will act as the subject matter expert for Benefits to drive results with the goal of increasing client satisfaction and retention.

Responsibilities
? Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment.
,
? Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client's employee demographics and industry/market trends.
,
? Conducts client seminars and annual benefit enrollment meetings for worksite employees.
,
? Works with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve open enrollment issues.
,
? Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
,
? Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs).
,
? Partners with Sales and Implementation Consultants on business objectives that create onboarding solutions regarding Benefits.
,
? Ensures onboarding benefits plan education, timeliness, and effectiveness of client-focused services by collaborating with the distributed service team.
,
? Assists with change management process for the client as it relates to benefits elections/changes for the benefit plan year.
,
? Interacts with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls.
,
? Proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition.

Requirements
? Bachelor's degree or equivalent in education and experience with major area of concentration in Human Resources, Business or related.
,
? 1-3 years of experience.
,
? Must be bilingual in English and Spanish and be able to translate documents into Spanish on occasion.
,
? Flexibility to work outside standard hours (occasionally).

Nice-to-haves

Benefits
? Medical
,
? Dental
,
? Vision
,
? Life Insurance
,
? Matched Retirement Savings
,
? Wellness Program
,
? Short-and Long-Term Disability
,
? Charitable Contribution Match
,
? Holidays
,
? Personal Days & Vacation
,
? Paid Volunteer Time Off

Apply Job!