Mgmt. Quality Assurance (3. Sr. Manager)

Job Overview: Seeking an experienced Senior Quality Assurance Manager to support infrastructure enhancements required for FDOT systems interacting with the state-wide accounting system. This role is critical in ensuring quality assurance standards are met as FDOT transitions to the Florida Planning, Accounting, and Ledger Management (PALM) system, a modern financial management solution replacing legacy state accounting functions. The transition, aligning with the Florida PALM Project timeline, is set to go live in January 2026.

Key Responsibilities: ? Serve as a Scrum Master and servant leader for the QA team, fostering collaboration and continuous improvement. ? Coordinate with cross-functional teams to ensure seamless execution of quality assurance processes. ? Monitor, track, and report defects, ensuring timely resolution. ? Develop and execute comprehensive test plans, test cases, and automated/manual test scripts. ? Evaluate existing quality assurance practices and recommend enhancements and tool implementations. ? Establish and monitor quality assurance metrics for performance measurement. ? Lead the integration of quality principles into software development and IT processes. ? Mentor and provide knowledge transfer to QA team members. ? Ensure compliance with FDOT?s quality standards and customer requirements. ? Advocate for quality assurance best practices through training, team facilitation, and strategic communication. ? Develop and implement advanced testing methodologies to align with the Florida PALM solution.

Educational Qualifications: ? Bachelor?s degree in Computer Science, Information Systems, or a related field. ? Alternatively, two years of relevant experience may substitute for education requirements.

Experience Requirements: ? 7-8 years of professional experience in Software Quality Assurance or a related field. ? Experience in a DevOps environment is preferred. ? At least 5 years of experience in developing and conducting test processes across multiple systems and users. ? Minimum of 5 years of management, supervisory, or team leadership experience. ? 2-3 years of leadership experience in Enterprise Architecture. ? Experience with transportation technology (2-3 years) is a plus. ? Familiarity with Informatica IICS Cloud Data Integration tools and Snowflake is highly desirable.

Primary Duties:
? Oversee test planning, script development, automation, and execution.
? Drive strategic quality assurance initiatives aligned with FDOT?s system transition efforts.

Required Knowledge, Skills, and Abilities (KSAs):
? Strong analytical and strategic planning skills.
? Ability to prioritize tasks and align them with short- and long-term objectives.
? Expertise in relationship management within matrixed environments.
? Effective knowledge sharing and mentoring capabilities.
? Ability to operate in a fast-paced, dynamic, and multicultural business setting.
? Proficiency in Microsoft Windows and other relevant IT infrastructure.
? Strong problem-solving and leadership skills.
? Effective issue and risk management capabilities.
? Understanding of IT application development and infrastructure architectures.
? Proficiency in research, data analysis, and process improvement.
? Strong written and verbal communication skills.
? Ability to facilitate meetings, workshops, and discussions effectively.
? Capacity to work independently and collaboratively within a team.

General Competencies:
? Initiative: Ability to self-manage tasks, meet deadlines, and analyze situations for decision-making.
? Communication: Clear and concise information sharing, both written and verbal.
? Customer Service: Strong client-focused problem resolution skills.
? Decision Making: Critical thinking and objective analysis in complex scenarios.
? Adaptability: Openness to process changes and new methodologies.
? Interpersonal Skills: Professionalism, courtesy, and team collaboration.
? Leadership: Ability to motivate and inspire team members.
? Problem-Solving: Proficiency in identifying and implementing effective solutions.
? Team Building: Encouraging collaboration and unity among team members.
? Quality Assurance: Deep understanding and practical application of quality assurance principles

Pay Details: $90.00 to $105.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
? The California Fair Chance Act
? Los Angeles City Fair Chance Ordinance
? Los Angeles County Fair Chance Ordinance for Employers
? San Francisco Fair Chance Ordinance

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