Part Time Guest Services Representative - Courtyard by Marriott

About the position

The Guest Services Representative at High Hotels Ltd. plays a crucial role in ensuring a positive experience for guests at the Courtyard by Marriott in Lancaster, PA. This part-time position involves responding to guest inquiries, managing reservations, and providing information about hotel services and the local area. The representative will also handle financial transactions and assist with guest arrivals and departures, all while maintaining the highest standards of guest service.

Responsibilities
? Responding to guest requests and inquiries.
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? Taking, modifying, and canceling guest reservations.
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? Communicating hotel facilities and services to all guests.
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? Providing information on the local area and points of interest.
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? Assisting guests with arrivals and departures.
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? Answering front desk phone.
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? Cash handling.
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? Cross-training in Bistro to provide coverage in that department.

Requirements
? High school diploma or general equivalent (GED) preferred.
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? Ability to work in both a team environment and independently.
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? Customer service experience.
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? Strong math, reading, and communication skills.
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? Availability to work weekends and holidays.

Nice-to-haves

Benefits
? Medical benefits
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? 401(k) with company match
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? Vacation time
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? Employee discounts
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? Dental insurance
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? Vision insurance
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? Bonus programs for housekeeping and front desk co-workers
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? Worldwide travel discounts

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