Personal Banker

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Mesa, Arizona at the Signal Butte Branch. In this role, you will acquire and deepen the branch customer base through a variety of proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve the customer's financial wellbeing and collaborate with ecosystem partners to grow the customer's share of wallet. Your responsibilities will include driving proactive sales conversations through internal and outbound interactions, delivering a full PNC conversation with every client interaction, and leveraging ecosystem partnerships as well as community Centers of Influence to acquire, expand, and retain relationships. You will create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Additionally, you will educate customers on options for managing financial transactions by leveraging technology, tools, and resources. You will apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Furthermore, you will manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Responsibilities
? Acquire and deepen the branch customer base through proactive sales and service activities.
,
? Manage the customer experience by identifying opportunities to improve financial wellbeing.
,
? Collaborate with ecosystem partners to grow customer share of wallet.
,
? Drive proactive sales conversations through internal and outbound interactions.
,
? Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
,
? Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
,
? Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
,
? Perform lobby engagement activities to connect with customers and position PNC products.
,
? Educate customers on options for managing financial transactions using technology and resources.
,
? Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
,
? Manage risk through adherence to policies and procedures, demonstrating sound judgment.
,
? Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Requirements
? 1+ years of related experience in banking or customer service.
,
? Knowledge of banking products and services.
,
? Ability to manage multiple priorities and effective communication skills.
,
? Understanding customer needs and problem-solving abilities.

Nice-to-haves
? Accountability
,
? Client Loyalty
,
? Customer Experience (CX)
,
? Identifying Opportunities
,
? Leveraging Technology
,
? Proactive Sales

Benefits
? Medical/prescription drug coverage with a Health Savings Account feature
,
? Dental and vision options
,
? Employee and spouse/child life insurance
,
? Short and long-term disability protection
,
? 401(k) with PNC match
,
? Pension and stock purchase plans
,
? Dependent care reimbursement account
,
? Back-up child/elder care
,
? Adoption, surrogacy, and doula reimbursement
,
? Educational assistance, including select programs fully paid
,
? Robust wellness program with financial incentives
,
? Maternity and/or parental leave
,
? Up to 11 paid holidays each year
,
? 8 occasional absence days each year
,
? 15 to 25 vacation days each year, depending on career level and years of service

Apply Job!