Spotify Live Chat Support Data Scientist ? Remote

Description

Spotify is looking for a talented and analytical Data Scientist to join our Live Chat Support team. In this role, you will leverage data insights to enhance customer interactions, improve support efficiency, and optimize the overall user experience. If you're passionate about data-driven decision-making and love solving complex problems, this role is perfect for you.

Responsibilities

Analyze customer interactions in live chat to identify patterns and areas for improvement.

Develop predictive models to enhance response efficiency and automate support processes.

Collaborate with cross-functional teams to implement data-driven solutions that enhance customer satisfaction.

Monitor key support metrics and generate insightful reports for leadership.

Utilize machine learning and AI techniques to optimize chatbot interactions.

Ensure data integrity, security, and compliance with industry best practices.

Requirements

Bachelor?s or Master?s degree in Data Science, Computer Science, Statistics, or a related field.

Proven experience in data analysis, machine learning, or AI-driven customer support solutions.

Proficiency in SQL, Python, R, or other data analysis tools.

Strong problem-solving skills and ability to work with large datasets.

Experience with NLP and chatbot optimization is a plus.

Excellent communication and collaboration skills.

Benefits & Health Insurance

Competitive salary with performance-based bonuses.

Comprehensive health, dental, and vision insurance.

Flexible work schedule and fully remote work environment.

Generous paid time off and parental leave.

Professional development and learning opportunities.

Spotify Premium subscription for employees.

Why Join Us?

At Spotify, we believe in fostering innovation, creativity, and data-driven excellence. As part of our Live Chat Support team, you'll have the opportunity to work with cutting-edge technology and make a meaningful impact on millions of users worldwide. Join us in shaping the future of customer support!

How to Apply

If you're excited about this opportunity and meet the qualifications, we'd love to hear from you! Apply now by submitting your resume and a brief cover letter detailing your relevant experience.

Apply Job!