Teller Manager (Richmond Hills) Full-Time

About the position

The Teller Manager at TD Bank is responsible for leading a team of service colleagues to promote a positive customer and colleague experience. This role involves providing day-to-day leadership and work direction to ensure effective and efficient delivery of service and advice activities while maintaining compliance with regulatory guidelines. The Teller Manager will coach and develop colleagues to achieve overall store results, including operational excellence, store advice and referral goals, and personal development objectives. In this position, the Teller Manager will oversee all activities related to the Teller line, from operations to sales and servicing. This includes Teller coaching and effective lobby leadership. The role requires a comprehensive understanding of a range of products and services, processes, and systems, as transactions may involve low to moderate risk. The Teller Manager is also responsible for vault management, including auditing, reporting, and balancing store currency and transactions, as well as managing currency levels and tracking shipments. The Teller Manager will engage with customers to assess their needs and provide appropriate services or guidance. They will monitor workflows, prioritize tasks, and delegate responsibilities to ensure efficient operations. Additionally, the Teller Manager will coach the Teller team on financial transactions, customer experience, and effective referral opportunities, while planning and organizing activities to resolve operational issues. This role requires sound judgment in decision-making and problem-solving, as well as the ability to lead by example and foster a cohesive team environment.

Responsibilities
? Lead and support a team of service colleagues to achieve a positive customer and colleague experience.
,
? Provide day-to-day team leadership and work direction to ensure effective service delivery.
,
? Oversee all activities related to the Teller line, including operations, sales, and servicing.
,
? Coach and develop colleagues towards achieving operational excellence and personal development objectives.
,
? Manage vault operations, including auditing, reporting, and balancing store currency and transactions.
,
? Engage customers to assess needs and provide appropriate services or guidance.
,
? Monitor workflows, prioritize tasks, and delegate responsibilities effectively.
,
? Coach the Teller team on financial transactions and customer experience strategies.
,
? Plan, organize, and coordinate activities to resolve operational issues.
,
? Ensure compliance with regulatory guidelines and operational standards.

Requirements
? Undergraduate degree preferred and/or 2+ years of relevant experience.
,
? Excellent organizational, interpersonal, and communication skills.
,
? Sound judgment in decision-making and problem-solving.
,
? Demonstrated knowledge of Banking Compliance Regulations.

Nice-to-haves
? Experience in financial services and process management.
,
? Strong leadership and coaching skills.

Benefits
? Health insurance
,
? Paid time off
,
? Career development opportunities
,
? Banking benefits and discounts
,
? Variable compensation/incentive awards

Apply Job!