Wayfair Customer Service Remote Jobs - Hiring Now

Wayfair is currently trying to appoint highly motivated individuals for remote customer service roles. As part of our dynamic team, you will assist customers in their inquiry, making sure their shopping experience is comfortable and pleasant. This is a great opportunity for those working from home and contributing to a major global e-commerce company.

Key Responsibilities:

Customers provide extraordinary customer service via phone, chat, or email while addressing interrogation, concerns and product issues.
Product issues, delivery inquiries and redress of withdrawal procedures and solutions.
Maintain intensive knowledge of warfare products, policies and promotion.
Track the customer's orders efficiently, ensuring timely delivery and customer satisfaction.
Identify opportunities for upsailing and cross-selling wafer products.
Cooperate with other departments to solve customer issues and increase Seva Prasad.
Company CRM system accurately document the document of customer interaction.
Follow the company's guidelines, ensure the highest standard of professionalism in all customer interactions.
Ability:

High school diploma or equivalent; Liked college degree.
At least 1-2 years of experience in the role of customer service, preferably in e-commerce or retail environment.
Excellent communication skills, both written and oral.
Skills of solving strong problems and ability to multitak in the book environment.
Comfortable in using technology and navigating many platforms.
The ability to work independently and as part of a remote team.
Knowledge of Wayfare products is a plus, but not required; We provide complete training.

benefits:

Health Insurance: Comprehensive health insurance coverage including dental and vision schemes to ensure your good.
Payment Time (PTO), leave pay and sick leave.
To help secure your financial future, the company with a match 401 (K).
Employee discounts on Wayfare Products, helps you to present your home at a discounted rate.
Career development and professional development opportunities.
Flexible work hours and option to work in your home comfortable.
About Wayfair: Wayfair is one of the world's largest online destinations for household items. We provide a comprehensive selection of furniture, decoration, mandatory kitchen, and more, in which extraordinary customer service is in the heart of everything we do. Our remote positions offer flexibility, competitive compensation and an inclusive and supportive work environment. Warfare is committed to diversity and inclusion, promotes a culture where all employees are empowered to contribute and success.

What our alumni spoke about Wafare: Wafe gave me flexibility to work from home while being a part of an innovative and development-oriented company. The support received from my team and management helped me to flourish in my role, and I was able to develop new skills by putting a positive impact on customers. - Sara, Customer Service Representative

Interview Guide:

Preliminary Screening: The first step in the interview process will be a phone or video interview where we will discuss your previous customer service experience and your interest in working with Wafare. You may also be asked to complete a brief skill evaluation.

In-depth interview: If you proceed, you will be invited for more detailed interview where you will be asked status, problem-solution landscape, and how you will handle various customer service challenges.

Final Stage: After your interview, we will assess your fit within our team and work environment. Successful candidates will be informed immediately and will be given a chance to join our team.

Wayfare is committed to provide equal opportunities to all applicants. We encourage individuals to apply diverse backgrounds and experiences.

Apply Job!