Apple MacOS Desktop Support III - Hybrid

Apple MacOS Desktop Support III - Hybrid (Seattle Only)

RCG is a growing federal contracting company and certified as a Great Place to Work. We are looking for strongly qualified people to join our team. Currently, we are seeking an Apple MacOS Desktop Support III for a full-time hybrid position as part of an ongoing contract in Seattle, WA.

Please note:

all candidates must be a U.S. Citizen or Permanent Resident and hold or be able to hold a current, Public Trust and DoD 8570-compliant certifications.

The successful candidate will receive a contingent offer based on the outcome of a government background check. This will take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.

Primary Duties:

Providing technical assistance to users experiencing issues with their Mac computers, including troubleshooting hardware and software problems, installing updates, configuring settings, and resolving network connectivity issues, all while adhering to Apple's standards and customer service practices; essentially acting as a primary point of contact for Mac users within an organization, ensuring smooth operation of their macOS devices.

Key responsibilities may include:
? Troubleshooting:
Diagnosing and resolving issues related to macOS operating system, applications, hardware malfunctions, and network connectivity.
? Software installation and configuration:
Deploying updates, patches, and new software applications on Mac systems.
? Hardware support:
Identifying and addressing hardware problems with Mac devices, including peripherals.
? User training:
Providing basic training to users on macOS features and functionalities.
? Account management:
Managing user accounts, permissions, and access levels on Mac systems.
? Security maintenance:
Implementing and monitoring security measures to protect Mac systems from threats.
? Incident ticketing:
Logging and managing support tickets through a ticketing system, ensuring timely resolution.
? Collaboration with IT teams:
Working with other IT personnel to address complex issues and coordinate system deployments.

Qualifications/Skills include:
? 3?5 years in Mac desktop support or enterprise environments.
? Experience in automation using tools like Automator, Apple Configurator, or scripting languages.
? Strong mentorship skills for guiding Level 1 and Level 2 technicians.
? Strategic thinking for improving workflows and system configurations.
? Proficiency in macOS command-line tools and scripting (e.g., Bash, Python, or Apple Script).
? Advanced expertise with device management tools like Jamf Pro, Kandji, or Workspace ONE.
? Experience in managing and troubleshooting Active Directory (AD) integration with macOS.
? Familiarity with security tools and protocols for macOS (e.g., File Vault, Gatekeeper, SIP).
? Exceptional written and verbal communication skills in the English language.
? Excellent organizational skills.
? Must be able to handle a high-stress environment.

Certifications (Preferred):
? Apple Certified IT Professional (ACTP).
? Certifications in MDM solutions (e.g., Jamf 200 or higher).
? CompTIA Advanced Security Practitioner (CASP) or equivalent (optional but useful).

Our Employees are our most valuable asset.

That?s why at RCG, Inc, we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and build a good quality of life.
? Medical, Dental, and Vision Care.
? Employer paid Basic Life and AD&D Insurance.
? Employer paid Disability Benefits.
? Flexible Spending Account (Health, Dependent Care, Transit).
? 11 Paid Holidays, 10 Paid Vacation Days, increasing with years of service, and 10 days Paid Sick Leave.
? Day of Service: 8 paid hours for Community Service.
? Military Leave.
? Fully Paid Jury Duty/Bereavement Leave.
? 401(k) Retirement Savings Plan with generous employer match program.
? Education assistance.
? Employee Assistance Program (EAP).

?and other supplemental group discounted benefits and perks!

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.
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