Manager, Lifecycle Marketing

Manager, Lifecycle Marketing

About The Black Tux

We're here to help people look their best and feel confidentfor the biggest days and everyday. We design and make contemporary formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxe silk from some of the finest textile mills in the world. With expert stylists in our retail showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we aim to deliver an exceptional experience for every customer.

About the team

In this role, you'll be joining our Marketing team, reporting to the Director of Brand. You'll be part of a dynamic 7-person marketing team focused on elevating The Black Tux brand and driving growth through innovative customer engagement strategies.

What you'll do

We are seeking a Manager of Lifecycle Marketing to own and evolve our customer messaging strategy across email and SMS channels. This strategic role will be instrumental in building lasting relationships with our customers, from their first formal wear rental through their journey into our everyday menswear collection. You'll have significant autonomy in developing and executing lifecycle marketing strategies that drive revenue while maintaining the sophistication and quality of The Black Tux brand.

Own and develop a comprehensive lifecycle marketing strategy across email and SMS channels, working closely with our Brand Director to achieve overall brand and business objectives

Build and optimize thoughtful email journeys throughout the customer lifecycle, with a particular focus on both new customer conversion and engaging our customers beyond their initial purchase

Lead the development and launch of our SMS marketing program from the ground up, including strategy, implementation, and optimization

Work with the marketing team to design and launch a new loyalty/referral rewards program, ultimately becoming the primary owner of the program

Develop and maintain a robust testing and optimization program across all lifecycle marketing initiatives

Own reporting and analysis of all email and SMS program performance, with focus on wedding lead conversion and revenue contribution

Collaborate closely with Creative, Performance Marketing, Customer Service, and Retail teams to ensure consistent customer experience and messaging

Who you are

You're a strategic thinker who can both see the big picture and execute on the details. You have a proven track record of building successful email marketing programs and are excited about the opportunity to launch new channels like SMS. You're analytical and data-driven, but also understand the importance of brand voice and customer experience. You work well independently while maintaining strong collaborative relationships across teams.

Minimum requirements

5-8 years of experience in email marketing, CRM, or lifecycle marketing

Strong experience with ESP platforms, preferably Klaviyo

Deep understanding of email marketing best practices, including privacy regulations, authentication protocols (SPF, DKIM, DMARC), and deliverability optimization

Proven track record of maintaining high deliverability rates and engagement metrics

Proven track record of developing and executing successful lifecycle marketing programs

Experience with web analytics tools (Google Analytics, Amplitude, or similar)

Proficiency with BI tools (Tableau or similar)

Strong analytical and problem-solving skills

Excellent project management and cross-functional collaboration abilities

Experience with email development and HTML/CSS

You may also have (not required)

Experience launching and managing SMS marketing programs

Background in fashion, retail, or e-commerce

Experience with loyalty or referral program development

Experience integrating various marketing automation tools

Background in wedding or formal wear industry

Diversity, Equity, Inclusion and Belonging

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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Manager, Lifecycle Marketing

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