Live Chat Support Agent - Remote
About the position
We are seeking a dedicated Live Chat Support representative to join our Customer Support team at Morris Insurance Agency LLC. In this role, you will be responsible for providing real-time assistance to our customers through live chat, resolving their queries and issues efficiently. The ideal candidate will possess excellent communication skills and a passion for helping others, making them a perfect fit for our team. You will engage with customers in real-time, ensuring that their needs are met promptly and professionally. As a Live Chat Support Agent, you will be expected to resolve customer queries, issues, and complaints in a timely manner while maintaining a high standard of customer service. Collaboration with other team members is essential to ensure consistent and high-quality support. You will also document customer interactions and feedback, which will be used for analysis and improvement of our services. Staying up-to-date on product knowledge and company policies is crucial to provide accurate information to customers and enhance their experience with our agency. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we encourage you to apply for the Live Chat Support role. This position offers an opportunity to grow within the company while making a positive impact on our customers' experiences.
Responsibilities
Engage with customers in real-time through live chat to provide support and assistance
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Resolve customer queries, issues, and complaints in a timely and professional manner
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Collaborate with other team members to ensure consistent and high-quality customer service
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Document customer interactions and feedback for analysis and improvement
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Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements
1+ years of experience in customer support or a related field
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Excellent written and verbal communication skills
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Ability to multitask and prioritize in a fast-paced environment
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Strong problem-solving skills and attention to detail
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Proficiency in using live chat software and CRM systems
Nice-to-haves
Benefits
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