Customer Service Account Associate - Springfield Call Center

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Calling Champions

At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of a Team of Experts, you’ll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too.

Careers, Not Jobs

You’ll start as an Account Associate, collaborating in an onsite, high-energy team environment that helps you learn, grow, and develop leadership skills from day one. With training and a structured ramp-up period, you’ll be set up for success in your new role. In as little as five months, you can take the next step to Expert, where you will lead customer experiences with confidence, drive resolutions, and help shape the future of Un-carrier service.

Better Life, Better Pay.

It takes mastery to be part of the T-Mobile Customer Care team, and our compensation reflects that. As an Expert, you’ll start by earning $20.00 per hour, with most new Experts earning over $22 per hour through base pay and incentive bonuses. Plus, enjoy an annual $3,000 stock grant, tuition assistance, and a suite of financial, health, and lifestyle benefits—all designed to invest in your career and future growth.

Explore all the benefits of an Account Associate career at https://careers.t-mobile.com/benefits.

We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Responsibilities:

Provide proactive and timely resolutions for customer inquiries and concerns.

Build customer loyalty and create value through thoughtful account management, identifying opportunities for additional products, services, and solutions.

Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.

Meet department productivity and quality standards.

Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Qualifications:

ONSITE Position

High School Diploma/GED (Required)

Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)

Ability to work efficiently with multiple applications and computer screens simultaneously.
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
• Travel Required (Yes/No):No

DOT Regulated:
• DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):NoT-Mobile Equal Employment Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion,

creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Hourly Base Pay: $20.00

All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected]">[email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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