Chat Moderator for Festival of Homiletics 2025
Position Overview
We are seeking a professional and diplomatic Chat Moderator for the Festival of Homiletics. This virtual role will oversee participant interactions in the online chat platform (Whova) during the event, ensuring conversations remain respectful and follow the established Digital Covenant for the event while allowing for theological diversity and meaningful dialogue.
Key Responsibilities
Monitor real-time chat conversations during the following dates (estimations only):
Thursday, May 8, 2025 (hours vary, 5 hours)
Friday, May 9, 2025 (hours vary, 5 hours)
Monday, May 12, 2025 (8:00 AM - 7:00 PM,11 hours )
Tuesday, May 13, 2025 (8:00 AM - 5:00 PM, 9 hours)
Wednesday, May 14, 2025 (8:00 AM - 5:00 PM, 9 hours)
Thursday, May 15, 2025 (8:00 AM - 5:00 PM, 9 hours)
Friday, May 16, 2025 (8:00 AM - 5:00 PM, 9 hours)
Apply moderation guidelines with discernment, allowing for theological diversity while maintaining respect
Address inappropriate content following established protocols
Direct technical support issues to appropriate channels
Document concerning interactions for the Customer Service team
Collaborate with the event team via Slack for escalated situations
Moderation Approach
Light-touch moderation that prioritizes open dialogue
Intervention only when necessary to maintain a respectful environment
Differentiate between theological disagreement (permitted) and personal attacks (not permitted)
Follow established protocols for warnings and user management
Required Qualifications
Excellent written communication skills with a diplomatic approach
Familiarity with online community management and chat moderation
Understanding of theological/religious discourse and sensitivity to diverse perspectives
Ability to make quick, fair judgments about appropriate content
Experience with online event platforms (Whova experience a plus)
Availability throughout the Festival of Homiletics schedule
Technical Requirements
Reliable high-speed internet connection
Comfort navigating between multiple platforms (Whova, Slack, Google Docs)
Ability to take screenshots when needed for documentation
Hours and Compensation
Hours align with Festival of Homiletics 2025 programming
$18.00/hour
Training provided prior to the event
Location:
Remote (100%)
To Apply
Please submit your resume and a brief statement about your approach to online community moderation.
Apply Job!