Customer Service Specialist

Job Title: Customer Service Specialist

This is an onsite position at our Alpine Branch.

Summary:

At TransPecos Banks, we are committed to operating with the highest standards of honesty and integrity. As a Customer Service Specialist, you will be responsible for accurately and efficiently processing and recording routine transactions for bank customers. We provide our customers with excellent customer service, greeting them by name, meeting their needs, and following up to be sure they were satisfied. Our employees help set us apart by providing friendly, high-quality assistance with a focus on our Vision, Values, Culture, and Standards that support the TPB Way of operating.

Wage Type: Hourly

Essential Duties & Responsibilities:
• opening new accounts
• resolving client concerns
• following up with clients as needed
• making appropriate referrals to bank partners
• understanding of banking software
• processing transactions for customers
• basic knowledge of consumer lending process
• opening and closing the branch
• participation in community activities and bank appointed meetings
• following bank policies and procedures, and regulatory requirements
• maintaining customer confidentiality
• basic knowledge of account types (DDA, SDA, CD, IRA, etc.)

any other duties as assigned

Organizational Structure:

Reports to: Team Lead/Branch Manager

Qualifications:

Required Knowledge/Skills:
• at least 18 years of age
• high school diploma or equivalent
• clerical, administrative, cash handling, sales, or customer service experience
• knowledge of customer service principles
• basic computer skills
• experience with Microsoft Office and/or Outlook

Talents:
• strong numerical ability
• strong sales acumen
• excellent listening and communication skills
• customer service oriented

Other:
• corrected vision
• must be able to lift to 20 pounds.
• reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• flexible schedule to include mornings, afternoons, evenings, and weekends

TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search. TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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