Virtual Receptionist - Evenings
Job Title: Remote Front Desk Receptionist
- Enchanted Expeditions is a premier travel agency specializing in crafting enchanting adventures for our clients. Job Overview: As a Remote Front Desk Receptionist at Enchanted Expeditions, you will serve as the first point of contact for our clients, providing exceptional customer service and support from a remote location. Greet clients warmly and... professionally via phone, email, and chat, and assist them with inquiries, bookings, and general assistance.
- Coordinate appointments, meetings, and consultations for clients and company executives, ensuring accuracy and efficiency.
- Assist clients with travel bookings, reservations, modifications, and cancellations, providing timely and accurate assistance.
- Issue Resolution: Address client concerns and complaints effectively, providing prompt resolutions and demonstrating empathy and understanding.
- Information Management: Maintain accurate records of client interactions, transactions, and communications in the company's database systems.
- Communication: Communicate effectively with internal teams, including reservations, operations, and management, to ensure seamless service delivery.
- Prepare and organize documentation related to bookings, reservations, contracts, and client communications in accordance with company policies.
- Provide assistance to clients during their travels, offering support with changes, emergencies, or unforeseen circumstances as they arise.
- Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with the convenience of remote work.
- Opportunities for career growth and advancement within the travel industry.
- Access to travel discounts and perks for personal travel experiences.
- Comprehensive training and support to excel in the role.
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service, reception, or a related field, preferably in the travel industry.
- Empathy and patience in dealing with client inquiries, complaints, and issues.
- Proficiency in using customer service software, CRM systems, and Microsoft Office suite.
- Ability to work independently and collaboratively in a remote team environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.
Locations Seattle Remote status Fully Remote
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