Lowe’s Director IST Operations – Remote in Wilkesboro, North Carolina

Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Essential Functions:

• Drives the development of tactical plans aligned with Services and business strategy in order to achieve short- and long-term goals

• Overcomes unforeseen and changing priorities while sustaining service and satisfaction s, along with costs/expenses

• Develops short- and long-term plans for IST to ensure effective integrations with Senior Field Management, Service Provider, and Contact Center Management

• Understands the changing market and supports Lowe's in maintaining a competitive advantage within the marketplace

• Collaborates with various stakeholders (e.g., SVPs, Contact Center Teams, IST Managers, etc.) to gain feedback on execution, issues, and best practices to improve strategy and compliance

• Interacts with Service Providers, Store Support Center and Field Management leadership to communicate unresolved escalations

• Manages people resources and activities to meet goals effectively and efficiently while maintaining high quality

• Coaches and develops direct and indirect reports in a fast-paced environment while maintaining engagement to effectively support business

• Provides direction as needed to direct report on training needs and development programs to improve team's knowledge/skills

Minimum Requirements:

• Bachelor's degree in a related field, or equivalent combination of education and experience

• 7 years of related industry experience (installation, repair service, or home improvement industry). Experience communicating and managing cross-functionally

• 7 years of experience managing people (50 or more direct or indirect reports)

• 5 years of experience communicating and managing cross-functionally, including presenting business plans to all levels of management

Preferences:

• Master's degree in a related field of study

• 5 years of experience managing people through other managers, and in training, developing and mentoring teams

• 5 years of relevant Lowe's experience

• Applicable Trade or Business license(s)

About Lowe’s:

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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