Remote To Madison County, WI - Student Loan Counselor
- TEKsystems is looking to hire several Remote Student Loan Counselors for a company out of Madison, WI.
- *Please do not apply if you do not live in Dane, Columbia, Sauk, Rock, or Dodge county - if you reside in the aforementioned counties and have 3+ years of call center experience and good tenure, please submit your resume to rsison @ teksystems.com - the resumes sent to this email will be reviewed prior to applications submitted here.**
Description
Under the direction of the department Supervisor(s) and assistance of Lead Worker(s)/ LC2s, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner. Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual.
They will start under the Default Guarantor Portfolio – older cohort of borrowers (prior to 2010). They’re 60 days passed due and they’ll be making outbound call on a dialer. Call volume is increasing especially on the direct side. The payment pause ends in September and we’ll have 4 years worth of people who need educating on their loans. Individuals could have 40 calls per week or 100s per week. Will start with outbound calls and then will get trained on inbound.
Additional Skills & Qualifications
Must have 3 years of call center customer service experience
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 27, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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