Part-Time Travel Concierge Specialist
Job Title: Part-Time Travel Concierge Specialist
Location: Remote, Americas time zones
Hours & Pay: $20 / hour · 4–8 hr shift blocks · minimum 20 hrs/week, up to 48 hrs/week
Reports to: Head of Operations
Why This Role Exists
When flights cancel at 2 am or a passport issue pops up the night before departure, travelers need calm, fast, human help. You’ll be that trusted voice—backed by our AI tools—who rescues the trip and wins lifelong loyalty.
- What You’ll Do (Shift Blocks)
- Respond within 10 minutes to urgent phone/email/Slack alerts; triage what’s truly critical.
- Search for and book air travel, hotels, car rentals, and transfers. For flights, this may also include looking for point deals (we will train you how to be a travel hacker).
- Rebook or re-route disrupted flights using our tool or airline websites and confirm new tickets.
- Issue refunds, file EU/US compensation claims, and track voucher balances.
- Handle simple exchanges (date/time changes, seat moves) for clients.
- Proactively scan travel issues during your shift for schedule changes or weather risks; flag solutions before the traveler asks.
- Document every action in our CRM— no loose ends for the next shift.
- Escalate edge-case pricing or ticketing errors to senior ops quickly.
- Must-Haves
- Native English speaker: Extremely strong written and verbal English skills with no accent.
- Service reflex: you naturally reassure stressed travelers in crisp, empathetic English.
- Dependability: if you’re on the roster, we can count on you; 100% on-shift response SLA.
- Fast learner: comfortable juggling chat, phone, and two browser-based tools at once.
- Professional home work-station: high-speed internet, quiet, etc.
- Practical judgment: you instinctively steer travelers toward the option they actually need—even when they’re not sure themselves.
- Self-starter mindset: you’re comfortable making decisions and moving work forward without hand-holding.
- Ego-free collaboration: when you hit a roadblock, you ask for help instead of guessing in silence.
- Pressure poise: stressed or angry client? You stay calm, empathic, and laser-focused on solutions.
- Able to pass a background check
- Nice-to-Haves
- Sabre, Amadeus, or Galileo experience (we’ll train the right person).
- Experience with points/loyalty redemptions or boutique/luxury travelers.
- What We Offer
- Predictable shift bidding two weeks in advance; swap in our scheduling app.
- Paid training & GDS certification pathways.
- Quarterly performance bonus tied to CSAT + first-contact resolution.
- Travel perks after 6 months (industry rates, standby benefits).
- A ladder: top performers can scale to 30-40 hrs, salaried roles, or product/QA rotations.
If friends ask you which backup flight to book when storms hit—apply.
If you read this far, put The Time Machine by H. G. Wells for the appropriate question.
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