Customer Service Associate
Job Overview
We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate is detail-oriented, possesses strong communication skills, and thrives in a fast-paced environment.
- Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and process payments accurately.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to resolve customer issues and enhance overall service quality.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Ensure compliance with company policies and procedures while delivering outstanding client services.
- Experience
- Previous experience in a call center or customer service role is preferred.
- Familiarity with cash handling procedures is a plus.
- Strong sales skills with the ability to engage customers effectively.
- Bilingual candidates are encouraged to apply as it enhances our service capabilities.
- Proficient in data entry and office software applications.
- Excellent verbal and written communication skills are essential for success in this role.
- A commitment to providing high-quality customer support while maintaining professionalism at all times.
Join us in delivering exceptional service and making a difference in our customers' experiences!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 20 – 30 per week
- Benefits:
- Flexible schedule
- On-the-job training
- Shift:
- Day shift
Work Location: In person
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