PATIENT COORDINATOR (REMOTE) ACCESSNURSE
About the position
The Patient Coordinator (PC) at AccessNurse serves as the first point of contact for patients seeking medical assistance. This non-clinical role requires building trust with patients while accurately documenting their needs before they speak with a nurse. The position is remote, offering both full-time and part-time opportunities, with a focus on providing exceptional customer service in a supportive work environment.
- Responsibilities
- Serve as the first point of contact for patients seeking medical assistance. ,
- Build trust and rapport with patients using customized scripting. ,
- Accurately document patient needs prior to nurse interaction. ,
- Handle inbound calls and provide empathetic support to patients. ,
- Maintain confidentiality and adhere to HIPAA regulations. ,
- Follow scripted information while interacting with patients. ,
- Escalate situations as necessary and defuse conversations when needed.
- Requirements
- High School Diploma or GED required; Associate's Degree preferred. ,
- 1+ years of customer service experience required. ,
- 1-2 years of healthcare experience desired. ,
- Inbound call center experience preferred. ,
- Experience in a medical office/clinic or as a first point of contact in customer service preferred. ,
- Ability to type a minimum of 25 words per minute. ,
- Excellent organizational and computer skills with the ability to multi-task. ,
- Strong listening and comprehension skills to extract key information from patients. ,
- Professional and courteous telephone voice. ,
- Dependable, reliable, and trustworthy. ,
- Detail-oriented with the ability to accurately process and document information. ,
- Ability to follow scripted information and receive feedback on performance. ,
- Bilingual candidates must converse in Spanish and document in English simultaneously.
- Nice-to-haves
- Experience in a call center environment. ,
- HIPAA experience is a plus.
- Benefits
- Competitive pay and incentives. ,
- Medical, dental, vision, and life insurance eligibility after 30 days of employment. ,
- 401(k) plan with discretionary matching funds available. ,
- Career growth opportunities. ,
- Employee discounts on car rentals, electronics, and apparel. ,
- Employee LiveWell program for health and well-being. ,
- $500 Employee Referral Bonus with no cap.
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