Customer Service Representative - $14.00/hr in Jacksonville, FL

Job title: Customer Service Representative - $14.00/hr in Jacksonville, FL at Solera

Company: Solera

Job description: Customer Service RepresentativeWho We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.The RoleAutoPoint is hiring Inbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.What You’ll DoBe first point of contact for customers calling their local dealerships.Handle a variety of questions, inquires and requests for customers, using dealership policies as a quire.Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system.Effectively communicate with customers while doing so to manage both dealership and customer expectations.Record customer information and feedback professionally and accurately.Conduct calls in an efficient and effective manner, remaining professional at all times.No selling involved.What You’ll Bring6 months or more of call center experience needed.Must have the ability to speak clearly and use professional telephone etiquette.Type accurately and efficientlyUse active listening skillsAcknowledge and respond quickly during customer conversationsSolicit valuable customer feedbackAppropriately manage difficult customer situationsMulti-task between scheduling programs, call surveys, and customer conversationsWe OfferGreat pay with benefits

Flexible schedules, perfect for students

Fixed schedules, no surprises of reduced hours

Global company with room for advancementIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.#LI-DNPEQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Expected salary: $14 per hour

Location: Jacksonville, FL

Job date: Wed, 21 May 2025 01:02:33 GMT

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