Customer Support - Data Entry Specialist
<h3><strong>Job Opportunity: Remote Customer Support and Data Entry Specialist</strong></h3>
<strong>Position:</strong> Full-Time Remote Customer Support and Data Entry Specialist
<strong>Schedule Options:</strong> 7:00 AM–3:00 PM, 8:00 AM–4:00 PM, or 9:00 AM–5:00 PM Eastern
<strong>Location:</strong> Fully Remote
<h3><strong>Position Overview</strong></h3>
We are seeking a motivated and detail-oriented <strong>Customer Support and Data Entry Specialist</strong> to join our remote Customer Support team. In this role, you will provide exceptional customer service while performing crucial data entry tasks to support internal Account Management teams, clients, and participants in our Wellness Programs.
This is a great opportunity for individuals with strong communication and organizational skills who thrive in a fast-paced, customer-focused environment.
<h3><strong>Key Responsibilities</strong></h3>
<ul>
<li>Handle customer service inquiries with professionalism and a client-focused approach.</li>
<li>Accurately input and manage high volumes of data in various software systems.</li>
<li>Support internal teams with administrative and data-related tasks.</li>
<li>Address inbound and outbound customer calls as needed.</li>
<li>Maintain confidentiality of sensitive information while delivering high-quality support.</li>
<li>Prioritize tasks effectively to meet deadlines and service standards.</li>
</ul>
<h3><strong>Requirements</strong></h3>
<ul>
<li><strong>Experience:</strong> 1–2 years of administrative experience in a customer/client-facing role (preferred).</li>
<li><strong>Skills:</strong>
<ul>
<li>Exceptional interpersonal and communication abilities.</li>
<li>Strong attention to detail and accuracy in data entry.</li>
<li>Basic proficiency in computer software and web-based applications.</li>
<li>Time-management skills and the ability to prioritize tasks efficiently.</li>
</ul>
</li>
<li><strong>Additional Traits:</strong>
<ul>
<li>Self-motivated with a proactive attitude.</li>
<li>Capable of maintaining confidentiality in all aspects of the role.</li>
</ul>
</li>
</ul>
<h3><strong>Preferred Qualifications</strong></h3>
<ul>
<li>Previous experience with inbound and outbound customer calls is a plus.</li>
</ul>
<h3><strong>Benefits</strong></h3>
<ul>
<li><strong>Comprehensive Benefits Package:</strong>
<ul>
<li>Medical, dental, vision, prescription, life, and disability insurance.</li>
<li>401(k) with employer match.</li>
</ul>
</li>
<li><strong>Work-Life Balance:</strong>
<ul>
<li>Paid Time Off (PTO), including volunteer time.</li>
<li>Paid maternity leave after 12 months.</li>
</ul>
</li>
<li><strong>Employee Well-Being:</strong>
<ul>
<li>EAP mental health benefits.</li>
<li>Wellness programs and teambuilding incentives.</li>
</ul>
</li>
<li><strong>Career Growth:</strong>
<ul>
<li>Ongoing training, education, and growth opportunities.</li>
</ul>
</li>
<li><strong>Perks:</strong>
<ul>
<li>Milestone Anniversary Program.</li>
<li>Casual dress code.</li>
</ul>
</li>
</ul>
<h3><strong>Why Join Us?</strong></h3>
This role provides the opportunity to grow within a supportive and flexible work environment while contributing to meaningful wellness initiatives. With competitive pay, robust benefits, and a team-focused culture, you’ll find this position both rewarding and fulfilling.
<h3><strong>How to Apply</strong></h3>
If you are detail-oriented, customer-focused, and eager to contribute to a dynamic team, we’d love to hear from you. Apply today to start your journey with us!
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