Customer Service Representative

Responsibilities include managing and responding to all incoming calls and emails; manual entry and maintenance of orders and return authorizations; researching requests/inquiries concerning availability of parts, order status and return status; directing questions to the proper person/department; completing general office duties including filing, faxing & copying; providing support to all... Reseller Accounts, Consumers, Tech, and Field Sales as required.

Basic Qualifications (Education/Experience required):
?? High school diploma or equivalent
?? 1 to 3 years customer service or related experience with direct customer contact via telephone, Call Center experience preferred
?? Data entry skills with a high degree of accuracy
?? Must be proficient in the use of Microsoft Excel and Outlook
?? Proven ability to multi-task and work well under pressure
?? Excellent communication skills (both verbal and written)
?? Demonstrate the ability to work effectively as part of a team
?? Strong work ethic with a willingness to do what it takes to get the job done
?? Knowledge of Infor/Syteline a plus

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